Manager of Access Programs

Bay Area Rapid Transit
$140,813.64 - $183,057.59 Annually
medical insurance, dental insurance, life insurance, vision insurance, vacation time, paid holidays, sick time, retirement plan, pension
United States, California, Oakland
300 Lakeside Drive (Show on map)
Dec 04, 2024
Marketing Statement Ride BART to a satisfying career that lets you both: 1) make a difference to Bay Area residents, and 2) enjoy excellent pay, benefits, and employment stability. BART is looking for people who like to be challenged, work in a fast-paced environment, and have a passion for connecting riders to work, school and other places they need to go. BART offers a competitive salary, comprehensive health benefits, paid time off, and the CalPERS retirement program. Job Summary PAY RATE $140,813.64 - $183,057.59 Annually (AFSCME Pay Band H) Negotiable starting salary will be between $140,813.64 /annually - $165,249.79 /annually depending on experience and education. REPORTS TO Manager of Access and Accessible Service CURRENT ASSIGNMENT First review of applications will take place on November 25, 2024. The incumbent will work on a range of customer access and accessibility issues to ensure that BART is accessible to all and remains fully compliant with the Americans with Disabilities Act. Activities may include, but not be limited to: * Oversight of the day-to-day operations of BART's paratransit program, including contract compliance and performance monitoring, resolving escalated customer complaints and budget management * Fostering relationships with external stakeholders, non-profit organizations, and regional and federal working groups representing various constituencies within the disability community * Supporting contract procurements for paratransit services * Staying abreast of relevant changes to legal requirements, guidance documents, best practices, research, and technology innovations related to accessibility and updating BART's policies and procedures as needed * Seeking grant opportunities to test or implement new accessibility projects and programs * Implementing accessibility projects and/or programs in coordination with other departments, typically focused on signage/wayfinding * Reviewing BART capital project plans, policies, and operational programs to ensure accessibility is adequately considered and that BART remains compliant with the ADA and the terms of any relevant lawsuit settlement agreements The ideal candidate will demonstrate the following skills: * Experience working for a public transportation agency to improve customer access * Knowledge of or familiarity with the Americans with Disability Act and related federal and state legislation and guidance, especially as they apply to rail mass transit systems * Knowledge of or familiarity with paratransit operations * Experience in transportation planning including the transportation project implementation process and review of conceptual project designs * Project management experience * Skill in building relationships with internal and external stakeholders and exercising excellent judgement in sensitive situations, including the ability to respond to escalated customer complaints * Experience running public meetings, including the ability to interact respectfully with a diverse group of stakeholders * Experience in resolving conflicts effectively * Experience with contracting, including developing scopes of work, reviewing contract terms and conditions and monitoring contracts for compliance * Proficiency with financial and performance analysis * Ability to communicate effectively and professionally, both orally and in writing SELECTION PROCESS This position is represented by American Federation of State, County, and Municipal Employees (AFSCME). Applications will be screened to assure that minimum qualifications are met. Those applicants who meet minimum qualifications will then be referred to the hiring department for the completion of further selection processes. The selection process for this position may include a skills/performance demonstration, a written examination, and/or an individual or panel interview. The successful candidate must have an employment history demonstrating reliability and dependability; provide copies of certificates, diplomas or other documents as required by law, including those establishing his/her right to work in the U. S.; pass a pre-employment medical examination which includes a drug and alcohol screen, and which is specific to the essential job functions and requirements. Pre-employment processing will also include a background check. (Does not apply to current full-time District employees unless specific job requires additional evaluations) The selection process for this position will be in accordance with the applicable collective bargaining agreement. APPLICATION PROCESS External applicants may only apply online, at www.bart.gov/jobs. Applicants needing assistance with the online application process may receive additional information by calling (510) 464-6112. Current employees are strongly encouraged to apply online, either at www.bart.gov/jobs, or on WebBART. Current employees may also apply using a BART paper application by delivering the completed form to the Human Resources Department, or by mailing it to P. O. Box 12688, Oakland, CA 94604-2688. All applicants are asked to complete the application in full, indicating dates of employment, all positions held, hours worked, and a full description of duties. On line applicants are invited to electronically attach a resume to the application form to provide supplemental information, but should not consider the resume a substitute for the application form itself. Applications must be complete by the closing date and time listed on the job announcement. Examples of Duties Assumes supervisory responsibility for assigned services and activities such as, art program, bicycle access and parking programs including the development of services, long and short term planning, procurement, negotiation and management of the contracts; monitors program results. Develops and implements goals, objectives, policies and priorities for assigned programs; recommends and administers policies and procedures in assigned program areas. Monitors and evaluates the efficiency and effectiveness of access programs. Staff a community taskforce in the assigned program areas. Develops and redefines the advisory group input and recommendations as necessary. Prepares reports and recommendations for presentation to the Board of Directors and presents these reports to the Board and other agencies. Monitors developments and legislation related to assigned areas of responsibility, evaluates impact upon District's operations, recommends and implements practice and procedural improvements. Participates in the development and administration of the Department's annual budget. Monitors the financial aspects and budgets for all contracted entities, ensures all work performed by contracted entities adheres to financial and budgetary constraints. Directs and reviews assigned aspects of the preparation, publication and distribution of passenger publications and promotional materials. Serves as a liaison for the Customer Access Department with other divisions, departments and outside agencies; negotiates and resolves sensitive and controversial issues. Attends and participates in professional group meetings, stays abreast of new trends, innovations and legislation in assigned areas. Responds to and resolves difficult and sensitive citizen inquiries and complaints. Minimum Qualifications Education: Bachelor's degree in transportation, planning, engineering, public administration, business administration or a closely related field from an accredited college or university. Experience: Four (4) years of (full-time equivalent) verifiable professional transportation planning experience which must have included procuring and managing contracts and at least one (1) year of administrative or supervisory experience. Other Requirements: Must possess a valid California driver's license and have a satisfactory driving record. Must be able to travel to meetings in a variety of locations and facilities. Substitution: Additional professional experience as outlined above may be substituted for the education on a year- for-year basis. A Bachelor's degree is preferred. Knowledge and Skills Knowledge of: Operational characteristics, services and activities of a comprehensive transportation program for a mass transit district Principles and practices of mass transit Principles and practices of transportation planning Principles and practices of budget preparation and administration Principles of joint program administration Principles of contractual administration and compliance Skill/Ability in: Directing the planning, design and implementation of joint transportation programs Interpreting, analyzing and applying Federal, State and local policies, laws and regulations Communicating clearly and concisely both orally and in writing Presenting reports and recommendations to the BART Board of Directors and other decision- making bodies Administering contracts and managing contracted staff. Preparing and administering large program budgets Establishing and maintaining effective working relationships with those contacted in the course of the work Equal Employment OpportunityGroupBox1 The San Francisco Bay Area Rapid Transit District is an equal opportunity employer. Applicants shall not be discriminated against because of race, color, sex, sexual orientation, gender identity, gender expression, age (40 and above), religion, national origin (including language use restrictions), disability (mental and physical, including HIV and AIDS), ancestry, marital status, military status, veteran status, medical condition (cancer/genetic characteristics and information), or any protected category prohibited by local, state or federal laws. The BART Human Resources Department will make reasonable efforts in the examination process to accommodate persons with disabilities or for religious reasons. Please advise the Human Resources Department of any special needs in advance of the examination by emailing at least 5 days before your examination date at employment@bart.gov. Qualified veterans may be eligible to obtain additional veteran's credit in the selection process for this recruitment (effective Jan. 1, 2013). To obtain the credit, veterans must attach to the application a DD214 discharge document or proof of disability and complete/submit the Veteran's Preference Application no later than the closing date of the posting. For more information about this credit please go to the Veteran's Preference Policy and Application link at www.bart.gov/jobs.