Market Director, Quality and Patient Safety

Lovelace Health System (LHS) has been committed to meeting the growing healthcare needs of the Albuquerque community since 1912. LHS is comprised of Lovelace Medical Center, Heart Hospital of New Mexico at Lovelace Medical Center, Lovelace UNM Rehabilitation Hospital, Lovelace Women's Hospital, Lovelace Westside Hospital, Lovelace Regional Hospital, New Mexico Heart Institute and Lovelace Medical Group. LHS has 613 licensed beds.

POSITION SUMMARY

Directs and administers strategic, operational, fiscal and personnel activities for Process Improvement Department. Prepares and manages budgets, manages/supervises staff and ensures quality services are provided through daily operations. Directs performance improvement activities for all services provided by the department. Adheres to policies, procedures and regulations to ensure compliance and patient safety.

• Directs and administers strategic, operational, fiscal and personnel activities for the Quality Assurance Department to ensure procedures adhere to standards of various accrediting and regulatory agencies.
• Manages quality performance operations and development with measurable improvements in clinical outcomes and customer patient satisfaction.
• Develops and monitors a variety of analytical and statistical reports to assist with departmental forecasting
• Represents the organization and/or department at various community and/or business meetings; promotes existing or new services; serves as liaison and develops and maintains business relationships.
• Takes ownership of assignments, special projects, pilot programs; other duties as assigned or requested.
• Communicates and listens effectively with internal and external customers; effectively understands instructions and shares knowledge.
• Cooperates and interacts with supervisors, peers, other departments and all customer groups demonstrating our commitment to "service".
• Meets Budget (Operating & Capital) for assigned areas.
• Mentors, coaches, develop subordinates to accomplish goals.
• Develops policies, processes, strategies and goals that support Department/Corporation direction.

Education

• Minimum Bachelors Degree in Nursing; Relevant education and/or experience may be substituted for one another in accordance to policy.
• Desired: Masters Degree

Skills/ Abilities

• Ability to communicate effectively; Ability to direct and manage projects and/or programs; Ability to prepare technical reports; Advanced computer skills