Associate, Program Administrator

PIMCO is a global leader in active fixed income with deep expertise across public and private markets. We invest our clients' capital across a range of fixed income and credit opportunities, leveraging our decades of experience navigating complex debt markets. Our flexible capital base and deep relationships with issuers have helped us become one of the world's largest providers of traditional and nontraditional solutions for companies that need financing and investors who seek strong risk-adjusted returns.

Since 1971, our people have shaped our organization through a high-performance inclusive culture, in which we celebrate diverse thinking. We invest in our people and strive to imprint our CORE values of Collaboration, Openness, Responsibility and Excellence. We believe each of us is here to help others succeed and this has led to PIMCO being recognized as an innovator, industry thought leader and trusted advisor to our clients.

Overview

At PIMCO, excellence is at the core of our culture. We are dedicated to the strategic development of talent, aligning our efforts with the broader business objectives to ensure a dynamic and influential presence in the global market. Our commitment extends to attracting and nurturing top-tier talent, fostering professional growth, and cultivating future leaders. We are deeply committed to creating a diverse and inclusive work environment where every team member can thrive.

We are seeking a highly motivated and detail-oriented Program Administrator and Workday Super User for Learning, Talent & Performance. This role will be pivotal in managing the annual talent cycle, enhancing processes related to goal setting, talent reviews, and year-end performance evaluations. The ideal candidate will also oversee learning and leadership development initiatives, ensuring effective communication and collaboration across HR and business partners.

Key Responsibilities

• Annual Talent Cycle Management
  • Configure and enhance processes for goal setting, Talent Reviews, and Year-end Performance.
  • Test, launch, and track business processes and milestones.
  • Support Workday demos for HR and business partners, ensuring clear communications.
  • Oversee annual Talent and Performance processes, including training, communications, tracking, reporting and analytics.
• Learning and Leadership Development Management
  • Configure, enhance, and test processes related to Learning & Leadership Development.
  • Build events, programs, and learning paths for TD initiatives; manage attendance and reporting.
  • Manage Learning Business Content Creator (LBCC) training, inquiries, and approvals.
• User Experience Management
  • Explore new functionalities and identify enhancements based on feedback and need.
  • Measure impact and effectiveness using ROI metrics, KPIs and data analytics.
  • Collaborate with Talent Development Managers and Workday HR team for process improvements and reporting.
  • Create clear WD instructional materials for HR and employees on talent-related processes.
  • Refine processes with a focus on Inclusion & Diversity.
• Regular Talent Development Deliverables
  • Provide quarterly Allianz learning data reports.
  • Oversee AI administration, including managing Talent Development Knowledge Articles and supporting TD AI bots (e.g., Perry) by reviewing responses, ensuring quality, tagging queries, and tracking usage.
  • Manage Talent Development budget management, including contracting, invoicing, and tracking.
  • Maintain and update department content, including the intranet, learning management system, navigation guides, and other resources for user accessibility.
  • Update Talent Development process documentation in LUCID to ensure compliance for PWC annual audits.
• Collaborative Talent Development support, partner with TD Associates to:
  • Manage education reimbursement approvals
  • Act as license holder and super user for content creation platforms (e.g., Articulate, Snagit, Murf); collaborate with TD Managers & Associates to create TD-led e-content
  • Proactively respond to inquiries via the Talent Development Team's email, client inquiries (Qvidian), and SNOW escalations.

Requirements

• Education and Experience: Bachelor's degree or equivalent 1-2 years of experience in human resources, learning, talent development, or related administrative role.
• Technical Skills: Proficiency in Microsoft Office is required. Familiarity with learning management systems, particularly Workday Learning, is advantageous.
• Soft Skills: Exceptional interpersonal and communication skills, with a client-support focus, and a proactive, solution-oriented mindset. Ability to manage inquiries and provide support in a clear and positive manner. Possess high emotional intelligence (EQ), demonstrating adaptability and creativity in problem solving. The ability to collaborate effectively, ensuring seamless teamwork.
• Professional Attributes: Meticulous attention to detail and strong organizational skills, capable of managing multiple tasks and projects simultaneously in a fast-paced environment. Ability to work both independently and as part of a team, with a results-oriented approach.

Equal Employment Opportunity and Affirmative Action Statement

PIMCO recruits and hires qualified candidates without regard to race, national origin, ancestry, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender (including gender identity and expression), age, military or veteran status, disability (physical or mental), any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other basis such as medical condition, or marital status under applicable laws.

Applicants with Disabilities

PIMCO is an Equal Employment Opportunity/Affirmative Action employer. We provide reasonable accommodation for qualified individuals with disabilities, including veterans, in job application procedures. If you have any difficulty using our online system due to a disability and you would like to request an accommodation, you may contact us at 949-720-7744 and leave a message. This is a dedicated line designed exclusively to assist job seekers with disabilities to apply online. Only messages left for this purpose will be considered. A response to your request may take up to two business days.