Program Associate

Ready to showcase your administrative excellence? We are looking for a Program Associate to join our Education Support Services (ESS) Team and be part of a group that values organization, precision, and collaboration. Program Associates work with ESS Team members, Program Directors, and other cross-functional work groups to plan, deliver, and support professional development courses and programs. Primary responsibilities will include: ensure logistics and material needs for courses are met, work to resolve issues, maintain work unit templates, and assist with internal process documentation.

InterPro (The Office of Interdisciplinary Professional Programs) is in the UW Madison, College of Engineering. Our mission is to advance the Wisconsin Idea by delivering professional education programs and learning services to individuals and organizations. We strive to offer a portfolio of professional education programs and services focused on the needs of engineers, managers, technical professionals and partner organizations, to guide them into the future.

• 30% Schedules logistics and secures resources for meetings, conferences, travel, and work unit operations
• 20% Serves as a first point of contact for individuals and groups, provides basic organizational information via phone, in person and through other communication mediums, and routes more complex inquiries to the appropriate entities
• 20% Collects, analyzes, and prepares various communication materials from established sources utilizing technology mediums
• 15% Sends, receives, copies, and distributes communications to the appropriate entities according to established policies and procedures under general supervision
• 15% Maintains established methods and organizational systems directed at the maintenance of electronic/physical records related to work operations according to established policies and procedures

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion

Preferred
H.S. Diploma

Required
-Experience providing administrative assistance in a professional office setting
-Experience with Microsoft Office Suite
-History providing customer support
-Collaboration skills: examples include prior work on a team to complete a project, regular discussions with team members to develop processes/standards, idea sharing to enhance creativity, coordinating handoff of work across
teams

Preferred
-Ability to work in a variety of computer programs including Qualtrics, cloud-based file management system, course and student information system, and learning management systems
-Experience monitoring and managing a customer service email inbox
-Proven ability to work in the Canvas Learning Management System
-Experience assisting with internal process documentation (UW KnowledgeBase)
-Experience working with detailed and confidential information (example: student loan certification process)

40 hrs per week

Full Time: 100%

This position may require some work to be performed in-person, onsite, at a designated campus work location. Some work may be performed remotely, at an offsite, non-campus work location.

Ongoing/Renewable

Minimum $23.00 HOURLY
Depending on Qualifications
Employees in this position can expect to receive benefits such as generous vacation, holidays, and paid time off; competitive insurances and savings accounts; retirement benefits.

Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without need of employer sponsorship) on or before the effective date of appointment.

To begin the application process, click on "Apply Now". Applicants must apply through job #308583 on the Jobs at UW website (www.jobs.wisc.edu) by submitting a resume and cover letter. Please include examples highlighting your skills and experience as it relates to the qualifications.

Molly Olds
molly.olds@wisc.edu
Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.

Administrative Assistant II(AD002)

A19-COLLEGE OF ENGINEERING/COE INTERPRO/ENG PRO DV

University Staff-Ongoing

308583-CP