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Under limited supervision, acts as first point of contact for all Greater Beauty guests. Receives and screens visitors and callers, answers guest inquires and directs phone calls. Schedules guest appointments, registers guests and participates in the processing of guest charges. Provides secretarial, guest and clerical support as needed.
Education:
High School or GED equivalency
Experience: 6 months of related customer service experience Skills:
- Skill in written and oral communication
- Positive phone demeanor
- Service oriented mindset
- Knowledge of basic office equipment including printers, scanners, copiers, etc
- Ability to perform non-complex arithmetic calculations
- Ability to organize and maintain files and records.
- Ability to manage multiple tasks and deadlines and has strong attention to detail
Physical Requirements:
- Ability to sit, stand, walk and pay close attention to detail
Working Conditions:
- Normal office environment with little exposure to noise, dust, and the like.
Conditions of Employment:
- Ability to work in various practices, as needed.
Patient & Workplace Safety: Patient Population:
- Demonstrates competency in the delivery of care and applies the knowledge to meet age-specific needs if applicable.
Principal Duties and Responsibilities:
- Greets and screens visitors and guests warmly, receives telephone calls and responds to general inquires in a timely and respectful manner. Provides customer service support to guests by relaying information about the cosmetic cnter.
- Schedules and reminds guests of appointments .
- Possesses knowledge about all aspects of services, post treatment care recommendations and the facility to ensure guests are provided with accurate information and ensures inquiries are responded to in complete detail; has understanding of products being sold and manages sales
- Collects and reports patient testimonials and center surveys and compiles results for monthly review
- Participates in marketing including screenings and events
- Performs (pre) registration duties by obtaining pertinent guest information, maintaining and updating guest charts, and collecting payments. Prepares daily deposit form.
- Ensures completeness of provider charge sheets, verifies guest payment information. Secures all necessary signatures.
- Performs related office duties and general errands, including photocopying materials. Maintains inventory of supplies and order new stock as needed.
- Compiles guest statistics and maintains guest tracking system. Performs simple arithmetic calculations daily regarding guest charges submitted and guest payments collected.
- Ensure that guest spaces and lobby are clean and tidy at all times; escorts guests to room for services and assists providers as needed
- Assist in laser procedures by assisting provider with Zimmer blower
All Roles Must Demonstrate the GBMC Values: Respect
- Treats others with fairness, kindness, and respect for personal dignity and privacy
- Listens and responds appropriately to others' needs, feelings, and capabilities
Excellence
- Meets and/or exceeds customer expectations
- Actively pursues learning and self development
- Pays attention to detail; follows through
Accountability
- Sets a positive, professional example for others
- Takes ownership of problems and does what is needed to solve them
- Appropriately plans and utilizes required resources for various job duties
- Reports to work regularly and on time
Teamwork
- Works cooperatively and collaboratively with others for the success of the team
- Addresses and resolves conflict in a positive way
- Seeks out the ideas of others to reach the best solutions
- Acknowledges and celebrates the contribution of others
Ethical Behavior
- Demonstrates honesty, integrity and good judgment
- Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers
Results
- Embraces change and improvement in the work environment
- Continuously seeks to improve the quality of products/services
- Displays flexibility in dealing with new situations or obstacles
- Achieves results on time by focusing on priorities and manages time efficiently
Pay Range $15.92 - $22.07
Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs. COVID-19 Vaccination All applicants must be fully vaccinated against Covid-19 or obtain a GBMC approved medical or religious exemption prior to starting employment at GBMC Healthcare, to include Gilchrist and GBMC Health Partners. Equal Employment Opportunity GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
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Greater Baltimore Medical Center (GBMC)
Dec 27, 2024