Chief of Staff to CIO

MetroPlusHealth provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlusHealth network includes over 27,000 primary care providers, specialists and participating clinics. For more than 30 years, MetroPlus has been committed to building strong relationships with its members and providers to enable New Yorkers to live their healthiest life.

Position Overview
Empower. Unite. Care.
MetroPlusHealth is committed to empowering New Yorkers by uniting communities through care. We believe that
Health care is a right, not a privilege. If you have compassion and a collaborative spirit, work with us. You can come
to work being proud of what you do every day
MetroPlusHealth is seeking a resourceful, creative professional with excellent analytical, project management, and
problem-solving skills to serve as Chief of Staff to the Chief Information Officer (CIO) and the Information
Technology Department.
They are responsible for driving key strategic initiatives across the Information Technology Division that are
consistently aligned with our Mission, Vision, and Core Values. This individual should demonstrate the ability to
build cross-functional relationships and to take the initiative on a variety of organizational matters from strategy and
operations.
The ideal candidate should also be able to communicate diplomatically and with the utmost discretion with all levels
of the organization, from C-Suite to management to frontline staff. A high EQ is a must.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The following management activities comprise 90% of the role:

• Provide leadership and effective project management in all areas of staffing in the Information Technology Division, including administration and project completion.
• Participate on behalf of the CIO on strategic and operational initiatives across MetroPlusHealth e.g., process improvement, business, and technology strategic development, etc.
• Be a value-add thought partner to the CIO and senior IT leadership and provide candid, insightful feedback on critical and/or confidential decisions.
• Identify issues that should and should not be escalated to the CIO and address the latter with appropriate stakeholders.
• Collaborate with C-Suite and departmental staff on continuous implementation of IT strategy.
• Provide support to top senior IT leadership, decision-makers, and project managers.
• Determine, in collaboration with the CIO and senior IT leadership, key performance indicators and how to measure team performance.
• Participate in key strategic and operational meetings both internal and external to the organization on behalf of the CIO.

The following administrative activities comprise 10% of the role:

• Record CIO and Staff meeting minutes.
• Draft CIO and monthly reports to the CEO, Executive team, and the MetroPlusHealth Board of Directors and Sub-Committees.
• Verify employee time and leave requests, timesheet, and reimbursement documentation.
• Manage the CIO's calendar and event schedule.

• Bachelor's Degree; and
• 2 or more years of relevant work experience; or
• An equivalent combination of training, education, and experience.

Preferred Education and Experience

• 2 or more years of experience in managing IT systems, healthcare, managed care, policy, and/or government.

Additional Eligibility Qualifications

• Demonstrated experience conducting quantitative research and data analysis.
• Proven presentation and organizational skills.
• Proficiency in Microsoft Office - specifically Word, Excel, and PowerPoint.
• Effective written and verbal communication skills in a wide range of mediums.
• Ability to pivot and adapt to both independent and team-based settings.
• Highly detail-oriented, resourceful, and self-motivated.
• Polished interpersonal skills with emphasis on discretion and diplomacy.
• Able to prioritize among competing demands and establish processes to assure timely, accurate, andveffective completion of multiple projects.

Supervisory Responsibility

• May oversee graduate intern as part of the corporate summer internship program.

Travel

• Some local five-borough travel in support of the CIO may occasionally be required.

Other Duties

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Professional Competencies

• Integrity and Trust
• Customer Focus
• Functional/Technical skills
• Written/Oral Communication

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