Salesforce Developer

Loyola University Chicago

403(b), remote work

United States, Illinois, Chicago

Dec 11, 2024

Position Details

Job Title	Salesforce Developer
Position Number	8100894
Job Category	University Staff
Job Type	Full-Time
FLSA Status	Exempt
Campus	Chicago-Water Tower Campus
Department Name	DEVELOPMENT & DONOR SERVICES
Location Code	DEVELOPMENT & DONOR SERVICES (03635A)
Is this split and/or fully grant funded?	No
Duties and Responsibilities	Summary Loyola University Chicago Advancement Operations and Campaign Planning seeks a Salesforce Developer to serve as a key member of the Information Services and Reporting ( ISR) team. The Salesforce Developer reports to the Salesforce Administrator and serves as the technical translator of key internal systems including Kindsight ascend and Marketing Cloud. The developer possesses deep technical expertise and strong interpersonal skills and will work closely with ISR and ITS personnel to design, develop, and deploy various system enhancements and procedures supporting key Advancement fundraising deliverables. This position is based in our Chicago (Lewis Towers) office, with the opportunity to work from home in the greater Chicago area. On occasion, an in-office presence in the Lewis Towers office may be required. Salesforce Technical Support ( 65%) Lead design, architect, and document technical solutions in alignment with key business objectives. Identify gaps and make recommendations to inform future practice. Develop solutions within the Salesforce Platform to support critical business functions through configuration and development. Leverage Salesforce's out-of-the-box functionality to appropriately identify opportunities for customization. Collaborate with other product teams to integrate data and functionality to advance the division's strategic vision. Participate in the full software development life cycle: technical design, development, testing, deployment, and production solution. Understand and use Salesforce APIs to integrate with external systems and data. Participate in new initiatives/project discussions with business and develop technical solutions based on discussions. Proactively engage and collaborate with appropriate technology partners to implement enhancements and improvements that solve business problems. Provide daily support and maintenance of an internal Salesforce Data Warehouse and conduct long-term improvements to operations. Provide system administration support for the Salesforce environment, especially related to integrations, customized applications, user permissions, security settings, custom objects, and workflows. Assist business users during UAT, troubleshooting, and resolving implementation and integration issues. Own technical and functional specifications and maintain documentation. Communicate system features and enhancements, such as release notes, to the user community on a recurring basis. Establish and maintain best-practice standards on documentation and code structures. Marketing Cloud Administration (30%) Serve as the Marketing Cloud administrator and technical lead supporting email marketing activities as defined by Annual Giving and Digital Engagement personnel. Provides access and manages permission sets and roles accordingly within Marketing Cloud. Works with Advancement stakeholders on data validation, integration, and acceptance testing as needed. Strategizes on efficient data extraction to achieve division-wide goals. Provides technical support including HTML, CSS, AMPscript, and SQL when necessary. Other Duties as Assigned (5%) Performs other related duties as assigned.
Minimum Education and/or Work Experience	Minimum Education/Experience: Bachelor's degree in Computer Science, Management Information Systems, Business Administration, or a related field, or an equivalent combination of experience and training. 5+ years of experience as a Salesforce Administrator preferably in a Higher Education setting. 3+ years of experience in Salesforce Lightning, APEX programming, and SOQL is required. 3+ years of experience with HTML, XML, CSS, and JavaScript.
Qualifications	Minimum Education and/or Work Experience Bachelor's degree in computer science, management information systems, business administration, or a related field, or an equivalent combination of experience and training. 5+ years of experience as a Salesforce Developer preferably in a higher education setting. 3+ years of experience in Salesforce Lightning, APEX programming, and SOQL is required. 3+ years of experience with HTML, XML, CSS, and JavaScript. Experience developing integrated solutions using MS Tools, Salesforce.com APIs, and 3rd party APIs and webhooks. Experience with dimensional modeling and building or expanding a data warehouse preferred. Experience with SSIS, SSAS, and Oracle databases is required. Experience working in Salesforce and Marketing Cloud is required, in Kindsight ascend is preferred. Hands-on experience with customization (Apex Triggers, Classes & Visual Force), configuration (Formulas, Workflows, Approval processes, Custom objects and fields, Sharing Rules, Page layouts, Record types, Permission Sets, Reports, and Dashboards). Knowledge and exposure to other tools and concepts like Jira, Confluence, GitHub, relational SQL and NoSQL databases, and object-oriented/object function scripting languages: Python, R, and Scala required. Proven experience in specification gathering and business analysis with Advancement subject-matter experts, serving as an expert translator in the interpretation and presentation of analyses to inform business processes. Strong practical deployment knowledge of Salesforce configurations. Preferred Qualifications Ability to be flexible and meet deadlines by handling shifting priorities and multiple tasks effectively. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of business requests and technology needs and translate those needs into solutions for colleagues across the division. Ability to quickly learn and understand new technical systems. Accuracy and attention to detail in a deadline-driven environment are essential. Advocates for needed access, permissions, and documentation from central IT. Elicits and documents requirements from stakeholders. Engages in the Advancement Services and fundraising community (Involvement in AASP, APRA, CASE). Experience participating in a team-driven, deadline-oriented environment using project management tools and agile methodologies. Knowledge of the CASE Global Reporting Standards. Willingness and aptitude to work with ambiguity.
Certificates/Credentials/Licenses	Certifications such as Salesforce Administrator I & II, Salesforce Platform App Builder, and Platform Developer I & II are preferred and demonstrate Salesforce proficiency.
Computer Skills	See Qualifications/Work Experience section
Supervisory Responsibilities	No
Required operation of university owned vehicles	No
Does this position require direct animal or patient contact?	No
Physical Demands	Repetitive Motions
Working Conditions	None
Open Date	12/11/2024
Close Date
Position Maximum Salary or Hourly Rate	$145,000/ann
Position Minimum Salary or Hourly Rate	$90,000/ann
Special Instructions to Applicants
About Loyola University Chicago	Loyola University Chicago is a private Jesuit University founded in 1870 by the Society of Jesus. One of the largest Catholic Universities in the United States, Loyola's professional schools include programs in medicine, nursing, and health sciences anchored by the Loyola University Medical Center, and the Loyola University Chicago School of Law. Comprised of thirteen colleges and schools, Loyola University Chicago offers more than 80 undergraduate and 140 graduate/professional programs while enrolling approximately 17,000 students. In addition to offering a world class educational experience, Loyola University Chicago strives to be an employer of choice by offering its staff and faculty a wide array of affordable, comprehensive, and competitive benefits. Our benefits are centered on health and wellness, financial security, equity, and work-life balance. We offer medical, dental, vision, 403(b), HSA, FSAs, tuition benefit, pre-tax transit benefits, EAP, and more. To view our benefits in detail, click here. As one of the nation's largest Jesuit, Catholic Universities, Loyola University Chicago fosters a transformative cultural experience that honors Diversity, Equity, and Inclusion. We are committed to recruiting and retaining a diverse, mission driven workforce that enables a culture of inclusivity. We act with the heart of a nonprofit organization and an academic enterprise with ethical practices that advance the Jesuit Mission. Loyola actively seeks to build a community of diverse opinions, perspectives, and backgrounds that support our Jesuit tradition, while helping Ramblers foster a sense of belonging and affinity for all. Loyola University Chicago is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion (except where religion is a bona fide occupational qualification for the job), national origin, sex, age, disability, marital status, sexual orientation, gender identity, protected veteran status or any other factor protected by law.
Quick Link for Posting	https://www.careers.luc.edu/postings/30260