Senior Manager, Housing Operations

Facilities and Business Operations:

Facilities and Business Operations at UCF is dedicated to fostering a conducive educational environment for our faculty, staff, students, and the broader community. We are committed to excellence, providing unparalleled expertise, and maintaining a world-class standard in service.

Please visit us at: https://fs.ucf.edu/ or Facebook and Instagram: UCF Facilities

The Opportunity:

We are actively seeking a Senior Manager of Housing Operations to lead the planning, organization, analysis, and direction of housekeeping activities, including routine maintenance for UCF Housing Operations, which involves Main Campus, Towers, Northview, and supporting university-wide functions. You will also focus on resident satisfaction through effective communication, guidance, and issue resolution. This role serves as the primary point of contact with colleagues, students, and other Housing stakeholders, and represents Facilities Operations.

Responsibilities:

• Oversee housekeeping and routine maintenance operations for UCF Housing, including room turns each semester, planning the rigorous summer process, vendor/contractor scheduling, project management, and budget oversight. Ensure compliance with contractual and funding mandates and report on budgets to the UCF Convocation Board and DHRL.

• Ensure team preparedness with training, equipment, and supplies. Oversee vendor selection and manage personnel tasks, including regulatory compliance and record-keeping for DHRL.

• Inspect housing facilities regularly, monitor project progress, and update campus planning reports. Engage stakeholders to address facility needs and improve service standards.

• Manage budgets for housekeeping while monitoring and adjusting expenditures to ensure efficiency. Report on unit expenses and align staffing levels with university standards.

• Direct basic maintenance activities for UCF housing communities. Develop policies, preventive maintenance programs, and coordinate utility and resource needs. Participate in contract negotiations and facility design to meet UCF's requirements.

• Implement routine and preventive maintenance, ensuring regulatory compliance. Establish schedules and standards for building upkeep and oversee training for maintenance and housekeeping teams.

Minimum Qualifications:

Bachelor's or Master's degree and 4+ years of relevant experience. Or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219. Click here for more information

Preferred Qualifications:

• 5+ years of progressively responsible experience in housing operations, facilities management, or a related field, focusing on custodial services and basic maintenance for large-scale residential facilities.

• 3+ years of proven experience in leading and developing teams, including housekeeping and maintenance staff, with strong skills in training, performance management, and team building.

• Proven ability to effectively address and resolve complex issues, focusing on proactive solutions.

• Demonstrated experience managing large operating budgets, including expense tracking, financial analysis, and reporting. Familiarity with auxiliary or state-funded budget processes is highly desirable.

• Experience managing complex projects from planning through execution, particularly in facilities or housing operations, with an emphasis on time management, resource allocation, and meeting project deadlines within budget.

• Experience in vendor selection, contract negotiation, and oversight of service providers to ensure high standards of service and compliance with contractual terms.

• Demonstrated ability to engage effectively with stakeholders, assess facility needs, address service standards, and drive customer satisfaction within a residential or university environment.

• Excellent written and verbal communication skills, including the ability to create reports, present data, and collaborate effectively with internal and external partners.

Special Instructions to the Applicants:

Position requires a valid Class E driver's license. The position may involve driving to various locations on and off campus to conduct University business.

If you are selected as the final candidate for an employment opportunity, both your position and salary will be significantly based upon the information that you have provided in your application for employment. We urge you to please take the time to complete the application in its entirety.

Classification Title: Manager, Housekeeping II

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you'll play an integral role at one of the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 13 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you'll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills and you'll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks! UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program

• Paid time off, including annual and sick time off and paid holidays

• Retirement savings options

• Employee discounts, including tickets to many Orlando attractions

• Education assistance

• Flexible work environment

• And more...For more benefits information, view the UCF Employee Benefits Guide.

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins.

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Equal Employment Opportunity Statement:

The University of Central Florida is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. Click on UCF's Equal Opportunity Statement to view the President's Statement.

The UCF affirmative action plans for qualified individuals with disabilities and protected Veterans are available for inspection in the Office of Institutional Equity, Monday through Friday, from 9:00 a.m. to 5:00 p.m., upon request.

As a Florida public university, UCF makes all application materials and selection procedures available to the public upon request.

The University of Central Florida is proud to be a smoke-free campus and an E-Verify employer.