General Manager

Provide management of company's activities and functions relating to sales, installation, and modernizing servicing of products within the geographical area assigned for customer acceptance to achieve Business Unit strategic and business plan objectives.

• Develop and execute plans to support implementation of region operations and district quality initiatives to achieve strategic plan objectives.
• Manage, mentor and lead District Service Manager, District NI Manager and large contingent of Sales and Field Superintendents.
• Develop and execute a customer service strategy to ensure positive service and satisfaction with customers.
• Develop and maintain strong commercial relationships with key district customers and influential industry consultants through personal contact and staff assignments.
• Develop and coordinate implementation of region operation's BDP program for field installation cost improvement goals on each product line by process step objectives.
• Administer field installation and service activities for parts inventory, company tools, vehicles and other fixed assets for most cost-effective results.
• Plan, schedule and assign workload requirements interfacing skill levels of field, marketing and administrative personnel to the needs of the district operation through PMS job elements, activities and performance reviews.
• Develop and execute market plan to direct the sale of company products and services for orders entered objective relating to price, volume, mix and market share across the various district load centers.
• Develop and recommend administrative, field and marketing budgets and control expenditures within approved budget objectives.
• Initiate procedures and leadership practices to create a business environment for participative management; pro-active labor relations with local business agents; maintain high morale of subordinates and be strong, aggressive supporter of business unit's management philosophy and practices.
• Develop and execute yearly district business plan in support region and region operation's financial and non-financial objectives.
• Administer field resources to satisfy customer requirements for installation and service of products to Division objectives for quality, reliability and profitability.
• Allocation of human and financial resources for cost effectiveness and customer satisfaction.
• Analyze and advise change in sales and field coverage, new products, price realization and competitor's actions.
• Recognizing internal and external changes occurring in business environment and adjusting the resource focus to capitalize on those changes.