Director, Technical Architects, Data & AI

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About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

Department Description
The Data Cloud specialist team is an innovative group of architects and specialists at the heart of Salesforce's newest innovation - Customer Data Cloud. They are a startup within a massive organization focused on next-generation of technology at Salesforce. This talented team helps Salesforce customers and prospects develop and implement strategies to take their Customer Experience efforts to a new level with Data + AI + CRM + Analytics. This team is at the center of our GTM strategy connecting the dots between Data Cloud Product team, Product Marketing, Enablement, Customer Success & Support, and Partners Ecosystem to drive growth for Data Cloud. The specialists world is a dynamic, ever-changing environment where expertise in design, and technology is leveraged every day to drive innovation.

Role Overview:
As the Director, Technical Architects - Data Cloud, you will be responsible for leading and empowering a team of highly skilled Data Cloud Technical Architects and partnering with Data Cloud sales specialists. This role reports into the Senior Director, Data Cloud GTM and will lead the technical sales motion, unlocking customer success on Data Cloud across various industry verticals. Here is a glimpse of your responsibilities:

Key Responsibilities:

• Lead, mentor, and inspire a team of Data Cloud Technical Architects.

• Align team objectives with the product strategies and organizational goals set by the Senior Director and EVP of Salesforce Data Cloud & Agentforce.

• Foster strong collaborations with GTM stakeholders, including Account Executives, Solutions Engineers, Product Marketing, and Product Management.

• Leverage your technical expertise to provide subject matter support during the sales process.

• Develop repeatable GTM motions, inclusive of enablement content, technical documentation, demo environments, and best practices.

• Work closely with Product Marketing and Product Management to design solution architectures and technical solutions that meet customers requirements and success criteria.

• Play a crucial role in shaping the Product Roadmap by sharing customer feedback and innovative ideas.

• Maintain a deep understanding of Data, Cloud Data Warehouses, Integrations, Analytics & BI, CRM, and AI Agents.

• Effectively communicate our solution architectures and tradeoffs to potential clients.

• Stay informed about data & AI technology trends and their implications for our clients' businesses.

Qualifications:

• 7+ years of experience in solutions engineering, solutions architecture, or technical consulting, preferably in B2B SaaS sales.

• Strong verbal and presentation skills, with the ability to communicate effectively to clients and prospective clients at all organizational levels.

• Proficiency in Data, Marketing, Advertising, and Customer Relationship Management concepts.

• Proven experience with data management, business intelligence analytics, data science, and marketing.

• Familiarity with technology trends impacting clients' businesses.

• Bachelor's degree in Computer Science, Software Engineering, Information Technology, MIS, or equivalent work experience.

• Experience with Salesforce Data Cloud and Salesforce CRM technology (e.g., Sales Cloud, Service Cloud, Industry Clouds).

• Proficiency in programming languages such as Javascript, Python, SQL, or Salesforce App Development.

• Broad experience in large-scale database and data warehousing technology, ETL processes, analytics, cloud technologies, Data Engineering, Data Science.

• Hands-on experience in AI/ML solutions like Sagemaker, Vertex, Databricks, Snowflake, with a strong understanding of Generative AI.

• Proficiency in designing data solutions on cloud platforms like AWS, Azure, or Google Cloud Platform.

• Hands-on expertise with analytics tools like Tableau, PowerBI, Looker, etc.

• Proven ability to analyze complex business problems, generate innovative ideas, identify opportunities, and recommend actionable solutions.

Key Qualities:

• Passion: Passionate about customer success.

• Lifelong Learner:Continuously seeks knowledge and shares it with others.

• Leadership: Self-aware, strategic thinker, skilled at building relationships, and managing personnel.

• Communication: Communicates with clarity, brevity, and purpose; influences and engages at all levels.

• Storytelling: Effectively facilitates and presents, defends points of view, and keeps audiences engaged.

• Team Player: Proficient at collaboration and working with team members.

• Urgency: Moves quickly to drive business value and results.

• Ohana: Embodies a culture of teamwork and collaboration.

• Trust: Demonstrates integrity, transparency, and reliability.

• Adaptability: Excels in high levels of uncertainty and change.

• Community Champion: Actively contributes to the knowledge and resource base within the organization.

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