Lead Surgical Scheduler/Patient Liaison

Rutgers University

United States, New Jersey, New Brunswick

Dec 24, 2024

Position Details

Position Information

Recruitment/Posting Title	Lead Surgical Scheduler/Patient Liaison
Job Category	Staff & Executive - Administrative & Support
Department	RWJ-Plastic Surgery
Overview	New Jersey's academic health center, Rutgers Biomedical and Health Sciences ( RBHS) takes an integrated approach to educating students, providing clinical care, and conducting research, all with the goal of improving human health. Aligned with Rutgers University-New Brunswick and collaborating university wide, RBHS includes eight schools, a behavioral health network, and five centers and institutes that focus on cancer treatment and research, neuroscience, advanced biotechnology and medicine, environmental and occupational health, and health care policy and aging research. Our faculty are teachers, clinicians, and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine, dentistry, pharmacy, public health, nursing, biomedical research, and the full spectrum of allied health careers. Our clinical and academic facilities are located throughout the state-at Rutgers University-New Brunswick, including Piscataway; and at locations in Newark, Scotch Plains, Somerset, Stratford, and other locations. Clinical partners include Robert Wood Johnson University Hospital in New Brunswick, Newark's University Hospital in Newark, and other affiliates. Through this community of healers, scientists, and scholars, Rutgers is equipped as never before to transform lives.
Posting Summary	Rutgers, The State University of New Jersey, is seeking a Lead Surgical Scheduler/Patient Liaison for the Plastic and Reconstructive Surgery division of the department of Surgery at the Robert Wood Johnson Medical School. The primary purpose of the Lead Surgical Scheduler/Patient Liaison is to ensure that all office visits, surgeries, and outpatient procedures are scheduled in an organized, efficient, and timely manner. In addition to scheduling, this position is responsible for contacting insurance companies to obtain authorization prior to all procedures and communicating with patients. The scheduler serves as a liaison between Plastic and Reconstructive Surgery and all surgical divisions requiring plastic surgeons present during surgery, the hospital operating rooms, radiology, oncology, insurance companies, patients, and third party vendors whose equipment is required in the OR. This position requires interaction and competency in providing compassionate care to patients in all age categories. Among the key duties of this position are the following: Must be proficient in ICD-10 and CPT Plastic Surgery coding. Liaison to the RWJUH OR staff to ensure that all instruments and appropriate staff/technicians are available in the OR. Must be proficient in Epic. All acquired information relevant to each surgeon's surgical schedule must be accurate and entered in a timely manner. Must organize and maintain the clinic and surgical schedules for physicians and physician assistants. Precertifies all OR cases and out-patient procedures. Ensures that all pre-certifications and authorizations are documented in EMR and that all relevant information is entered that complies with the patient's insurance. Must work corroboratively with nursing staff and physicians to ensure all diagnostic coding is properly recorded. Maintains surgical procedure spreadsheet and other surgical scheduling documentation. Maintains knowledge of and participates in performance improvement activities. Uses professional and mature communication skills effectively with all members of the clinical staff and external customers. Coordinates with physicians as needed to obtain clinical information. Retrieves information from patients' electronic medical records to complete requests. Maintains effective working relationship with co-workers. Demonstrates teamwork.
Position Status	Full Time
Hours Per Week
Daily Work Shift	Day
Work Arrangement	This position requires a fully on-site work arrangement.
FLSA	Nonexempt
Grade	185
Position Salary
Annual Minimum Salary	51896.00
Annual Mid Range Salary	52936.00
Annual Maximum Salary	54516.80
Standard Hours	40.00
Union Description	Teamsters 97
Payroll Designation	PeopleSoft
Benefits	Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview.
Seniority Unit
Terms of Appointment	Staff - 12 month
Position Pension Eligibility	PERS

Qualifications

Minimum Education and Experience	Four (4) years of progressively more responsible clerical experience including receptionist and scheduling duties, plus at least two (2) years of surgical scheduling required.
Certifications/Licenses
Required Knowledge, Skills, and Abilities	Must be proficient in ICD-10 and CPT coding. Must have knowledge of Microsoft Office, specifically Word, Excel, and Outlook. Must be detail oriented and possess excellent interpersonal communication and organizational skills. Must be able to multi-task in a busy office environment.
Preferred Qualifications
Equipment Utilized
Physical Demands and Work Environment	Physical Demands: Standing, sitting, walking, talking, or hearing. No special vision requirements. Ability to lift or exert up to 25 lbs. Work Environment: Busy office environment with moderate noise.
Special Conditions

Posting Details

Posting Number	24ST2929
Posting Open Date
Special Instructions to Applicants
Regional Campus	Rutgers Biomedical and Health Sciences (RBHS)
Home Location Campus	Downtown New Brunswick
City	New Brunswick
State	NJ
Location Details

Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization Requirements

Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.

Affirmative Action/Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement