New

Customer Experience Assoc

Inova Health System
parental leave, paid time off
United States, Virginia, Fairfax
8095 Innovation Park Drive (Show on map)
Dec 26, 2024
Inova Fairfax Hospital is looking for a dedicated Customer Experience Associate to join the team. This role is full-time Monday through Friday with variable shifts. Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation. Featured Benefits: * Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program. * Retirement: Inova matches the first 5% of eligible contributions - starting on your first day. * Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans. * Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost. * Work/Life Balance: offering paid time off, paid parental leave, flexible work schedules, and remote and hybrid career opportunities. Job Responsibilities Ensures that all prescriptions in the Ready to Dispense work que are filled in no more than 14 days. Pulls any prescriptions in pick-up bin after 14 days and gives to pharmacist for return to stock. Completes intake forms and collects pertinent data from patients at drop-off including correct spelling of name, date of birth, allergies and insurance information. Completes cash register transactions and appropriately balances register. Insures privacy of patient information by following HIPPA guidelines and laws. Completes daily and monthly deposit reports. Checks inventory for out of date products and removes expired products while maintaining an organized and up to date inventory. Orders and receives front-end inventory stock while maintaining inventory accuracy. May perform additional duties as assigned. Additional Requirements Experience - 1 year of customer service Education - High School diploma or equivalent Work Schedule - Monday through Friday Full-Time Variable Shift