New 
Program Manager
 Microsoft | |
 United States, Washington, Redmond | |
 Dec 28, 2024 | |
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OverviewMicrosoft's Cloud business is expanding, and the Cloud Supply Chain (CSCP) organization is responsible for enabling the infrastructure underlying this growth including AI! CSCP's vision is to empower customers to achieve more by delivering Cloud Capacity Differentiated at Scale. Our mission is to deliver capacity for all cloud services predictably through intelligent systems driven by continuous learning and a world class organization. The CSCP Organization is responsible for traditional supply chain functions such as Plan, Source, Make, Deliver, but also manages supportability (spares), decommissioning and disposition of Data center assets worldwide. We deliver the core infrastructure and foundational technologies for Microsoft's over 200 online businesses including Bing, MSN, Office 365, Xbox Live, Skype, OneDrive and the Microsoft Azure platform for external customers. Our infrastructure is comprised of a large global portfolio of more than 200 datacenters supporting services for more than 1 billion customers in over 90 countries worldwide.We are looking for a Program Manager to develop & execute strategies to deliver datacenter spares & warranty support models at cloud scale in a dynamic, fast-paced environment, to provide & enable core services in support of global teams by engineering & managing robust processes for reliable delivery of service parts to datacenters. Focus on delivering key strategic initiatives and managing KPIs to monitor business performance and overall health according to rhythm of business governance model.
ResponsibilitiesDefine and engineer process and tools for managing service parts business for one or more global regions, and one or more global parts providersDefine & drive to detailed program schedules, including senior-level program-level reviews to share scope, schedule, issues, and risksEngineer, execute, and then refine process and tool models to improve operational efficiency and enable scale for service parts operationsBuild working relationships across multiple disciplines and teams, driving influence across the organization Drive continuous improvement of deployment processes, including assessment & improvement of program delivery capabilities, analysis & insights of business performance metrics, and manage voice-of-the-customer feedback loopsImplement measurement frameworks to enable data-driven decision makingCollaborate with Sourcing, Finance, Data Center Operations, Procurement, Contracts Management & the supply base, effectively building relationships with a wide range of influencers and cultivating strategic relationships globallyDefine and monitor KPI reporting in support of rhythm of business governance model including understanding business insights and narrative generationOther Embody our culture and values. | |