Facilities Manager
JLL | |
United States, D.C., Washington | |
2020 K Street Northwest (Show on map) | |
Dec 31, 2024 | |
Facilities Manager
Washington DC $97,900-119,900 Generally M-F, 8am-5pm (Must have Flexible schedule as needed) JOB SUMMARY The Facilities Manager interfaces with our clients, account teams and service providers to ensure superior delivery of the facilities services provided. This position makes sure that any issues or conflicts are quickly and efficiently resolved with the highest degree of customer service. The successful candidate must be able to organize and prioritize multiple tasks, effectively manage through stressful situations, and develop and effectively manage customer relationships. Summary of Role/Responsibilities: Support the Account Director in the delivery of services to operate and maintain the property including,financial, technical, maintenance, procurement, and asset & vendor management. Ensure client satisfaction with delivery of Facility Management services and provide a lead role in monitoring andincreasing customer satisfaction. Ensuring the JLL delivery is continuously delivering both operational excellence in our service and delighting the customers in their experience with our services. Own site level relationships with the key client representatives and on- site key stakeholders to discuss ongoingservice delivery, user experience and forward planning for the facility while, maintaining a positive workingenvironment that is conducive of surfacing and resolving the root cause of issues. Assist with critical after-hour issues & participate as a key team member in response to emergency situations. Manage or assist with various facilities projects and provides input into business cases to support facilities andoperating budget recommendations. Ensure compliance to Occupational Health and Safety policies, regulations, legislation and cultivate a workplace where health and safety is a priority for client, team members and contractors focusing on a "goal zero injuries"strategy. Support the implementation of short-term and long-term projects for the client. Support client's Computerized Maintenance Management System (CMMS) to focus on providing know-howguidance, instruction and support for processes and procedures related to work order management delivery. Create and implement a comprehensive facility management plan to effectively manage the facility's operations and resources. Understand the design of the building and its systems to effectively address any facility-related issues. Develop maintenance programs, schedule equipment inspections, and assess the need for repairs or renovations to maintain optimal facility functioning. Perform monthly building inspections and plan of action to address deficiencies. Prepare, submit, and manage facility budgets with the clients' goals and objectives addressed, trackvariances andensure an accurate forecasting process. Ensure prompt and accurate management of purchase orders in JDE/E1. Directly accountable for the performance of several external service providers and partners. Hold service providers accountable to the terms and conditions of their contracts. Understand the contents anddeliverables in their contract. Comply with all JLL policies and procedures, including but not limited to time & expenses, ethics, and business practice. Meet or exceed defined client feedback scorecard objectives, develop action plans to address any issues and seek out opportunities for the continuous improvement of our services. Nurture an environment conducive to good teamwork and cooperation among colleagues, including supporting a culture of diversity and inclusion and strong ethical behavior. Manage and operate facility utilizing industry and JLL Best Practices, implementing improved or new processes that improve service to the client and / or reduce cost. Collaborate with account Sourcing team on national and regional sourcing opportunities. Report critical and key performance measurements and achieve performance targets on metrics and internal audits (financial, operational, etc.). Ensure audit action items are completed on the required timing. Desired Qualifications: Bachelor's degree or equivalent work experience in Facilities Management or property management Four to six years of facility, project or construction related experience in a Corporate Real Estateenvironment Superior people management skills Superior client relationship management skills Experience with managing multiple vendors and small capital projects Excellent time management skills to meet contractual deadlines and simultaneously handle and prioritize multiple projects, tasks, and requests. Experience working on a client-account strongly preferred. Managerial experience required including a history of "delighting" the occupants of the facility, budget management, contract management, and people development. Strong work ethic and interpersonal skills. Energetic, articulate, and personable. Ability to work well with others at all levels, including senior leadership, and across organizations. Strong written and oral communication skills. Strong analytical and critical thinking skills including a demonstrated ability to use data to find insights and drive decisions. Proficiency with Microsoft Office Suite - Word, Project, Power Point, Excel. #BEjobs #HVACjobs #Ejobs #FMjobs #MMjobs #MHVACjobs #OEjobs #PMjobs #PCjobs #GMjobs #Pjobs #ProjMjobs |