Smart Home Fulfillment Specialist

Welcome to the intersection of energy and home services. At NRG, we're all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers' lives easier-helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.

We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.

More information is available at www.nrg.com. Connect with NRG on Facebook, Instagram, LinkedIn and X.

Summary:

Our Energy team is seeking a full-time Vivint Smart Home Fulfillment Specialist to make outbound confirmation calls to customers scheduled to be installed the next day and retain customers for installation.

This role will include working in a fast-paced, high-energy environment as we are revolutionizing the idea of Smart Energy by integrating Smart Home with Solar. You will work closely with higher-level leadership and understand the different partnerships we manage. This will require flexibility and being able to adapt to changes as our business continues to grow.

Primary Responsibilities:

• Confirm installation appointments the next day by call or text
• Ability to maintainServices levels and confirmation metrics
• Help to retain customers who have canceled or have fallen off the schedule
• Maintain relationships with our Field Ops and Indirect Partners
• Work closely with higher-level, internal leaders for Sales Blitz planning and/or tagging installations to a specific technician
• Report on trends and data to internal leaders

Required Skills/Experience:

• Able to maintain an engaging energy and enthusiasm with our potential customers
• Excellent communication skills, in person, over the phone, and written with external and internal partners/leaders
• Comfortable engaging directly with customers, including problem-solving and retention conversations
• Competitive spirit with experience contributing to team culture, including positivity, high performance, ownership, teamwork, and accountability
• Ability to quickly adapt to change
• Proactive problem-solver
• Sales or retention experience preferred

Here are some highlighted perks you should ask us about:

• Free daily lunch and drinks on site
• Paid holidays and flexible paid time away
• Employee/Friends/Family Discounts
• Onsite health clinic, gym, gaming tables
• Medical/dental/vision/life coverage & 24/7 Medical Hotline
• 401(k) + Employer Match
• Employee Resource Groups

WORKING CONDITIONS:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Official description on file with Talent.