IT BUSINESS SYSTEMS & SOLUTIONS ANALYST

Port of Portland
$95,500.00 - $152,500.00 Annually
life insurance, parental leave, vacation time, paid holidays, sick time, retirement plan
United States, Oregon, Portland
7200 Northeast Airport Way (Show on map)
Jan 02, 2025
The Position The Port of Portland is looking for a new IT Business Systems & Solutions Analyst! Empower HR, Payroll, and Finance Business Processes Through Innovative IT Solutions Are you passionate about bridging the gap between technology and business? Do you want to be at the forefront of digital transformation initiatives? Are you excited about a role where your expertise directly impacts organizational success? We're looking for a dynamic IT Business Systems & Solutions Analyst to join our team and drive innovation within the Human Resources, Payroll, and Finance sectors. What You'll Do Business Process Improvement Collaborate with HR, Payroll, and Finance teams to gather and analyze requirements. Design and implement IT solutions that streamline and optimize business processes. Conduct thorough process analysis and recommend enhancements for efficiency and automation. Project Coordination Lead IT projects, ensuring they align with business goals and are delivered on time and within budget. Facilitate workshops and discussions to align technical teams with business stakeholders. Develop project plans and provide status updates to key stakeholders. System Support Administer and support enterprise systems, troubleshooting issues and ensuring smooth operation. Troubleshoot business process issues bridging the gap between the business and technology teams. Act as a technology expert, guiding HR, Payroll, and Finance teams in leveraging IT tools effectively. Stay updated on industry trends to forecast and address future technology needs About Us: The Port of Portland manages critical infrastructure across the region, including our airport, marine terminals, and various commercial properties. We are dedicated to delivering safe, efficient, and sustainable services to the communities we serve. Our IT team plays a crucial role in this mission, ensuring our operational systems perform at their best. We prioritize collaboration, growth, and innovation, and we're seeking someone who embodies these values to join us in shaping the future of our technology landscape. Apply today and help us redefine the future of our technology! This is a hybrid position, requiring 3 days in the office and 2 days working remotely to foster collaboration. T hese 3 core days (Tuesday-Thursday) of in-office work are firm and non-negotiable due to the need to support our 24/7 operations effectively. Essential Job Duties Business Analysis/Business Process Improvement: * Engage with business stakeholders to gather and document requirements, ensuring a clear understanding of business needs and objectives. * Analyze and translate business requirements into functional specifications. * Collaborate with technical teams to ensure effective design and implementation of solutions that meet business needs. * Conduct thorough business process analysis and recommend improvements or optimizations. * Define and document user stories, use cases, and acceptance criteria for IT projects. * Assist in testing and quality assurance activities, validating that solutions meet specified requirements. * Facilitate workshops, interviews, and discussions to elicit and clarify requirements Project Coordination: * Lead IT project coordination efforts for assigned areas including engaging with stakeholders. * Define solution goals, objectives, and success criteria. * Lead or participate the planning, execution, and monitoring of IT technical solutions and projects, ensuring adherence to scope, timeline, budget, and IT and Port portfolio and project management processes. * Collaborate with cross-functional teams to define project objectives, scope, and deliverables. * Develop and maintain comprehensive project plans, including tasks, milestones, dependencies, and resource allocation. * Proactively identify potential risks and issues and develop mitigation and contingency plans. * Coordinate and facilitate project meetings, ensuring clear communication and alignment among all stakeholders. * Provide regular project status updates and reports to senior management and key stakeholders. * Act as a liaison between business stakeholders and technical teams, fostering strong communication and collaboration. * Build and maintain positive relationships with internal and external partners to ensure successful project outcomes. * Present complex technical concepts in an understandable manner to non-technical stakeholders. * Provide guidance and mentorship to junior team members when necessary System Support: * Administer functions within assigned technology systems and assist with application support, diagnosing reported issues, and analyzing system functionality and capabilities. * Research across IT teams, vendor resources, and networking with a broad user community. * Ensures the successful delivery of reliable services through the coordination of staff and technology resources. * Serve as an expert on technology system use and related processes. * Perform enterprise system/application troubleshooting and support functions including diagnosing and resolving reported issues. * Administer, configure, and support enterprise-class systems/applications Process Improvement: * Stay current with Port processes, industry trends, best practices, and emerging technologies related to assigned technology systems, project management and business analysis practices. * Identify opportunities for process improvement, automation, and business process efficiency within the assigned technology systems. * Contribute to the development and implementation of standardized methodologies, templates, and tools. * Provide technology expertise and assist the business in forecasting and anticipating future needs. * Provide direction for system and process changes and understand impacts and feasibility Minimum Qualifications Education: Bachelor's degree in Information Technology, Business, Computer Science, Business Administrative or a related field OR equivalent combination of education and relevant experience. Master's degree preferred. Experience: At least 6 (six) years of proven experience as an IT Project Manager, System Analyst, Business Analyst, System Administrator, Business Process Analyst Licenses and Certifications: PMP, PMI-PBA, CBAP, or related credentials preferred. Candidates may be required to successfully pass and maintain security clearance relevant to assigned duties, such as SIDA (Security Identification Display Area), TWIC (Transportation Worker Identification Credential), and CJIS (Criminal Justice Information Systems). Knowledge: Project management processes and methodologies. Understanding of software and solution development lifecycle. Project management and business analysis tools (e.g., JIRA, Confluence, Microsoft Project, Visio.) Analytical and problem-solving abilities, with a keen attention to detail Skill: Provide outstanding customer support by meeting and exceeding customer expectations; ensure team members understand their impact on customer satisfaction. Collaboration and consensus building in both a project lead and project support role. Articulate concepts and influence process improvements. Communication and interpersonal skills, with the ability to interact effectively with both technical and non-technical stakeholders. Deliver IT projects on time and within budget Supplemental and Selection Information Application Instructions: Please submit a resume with your application. While it is not required, a resume is encouraged to help us better understand your qualifications and experience. Selection Process & Projected Timeline (dates subject to change): Minimum Qualification Evaluation: During the week of January 1, 2025, Human Resources and the Hiring Manager will evaluate the education, training, and experience outlined in submitted application packets. Subject Matter Expert (SME) Evaluation: A panel of internal Subject Matter Experts will assess your experience and training based on your application materials and responses to the supplemental questionnaire. Interview Scheduling: Our goal is to schedule first-round interviews with candidates who successfully pass the SME evaluation during the week of January, 27. The first round will typically involve the recruiter and the hiring manager. Second-round panel interviews are planned for the week of February, 3rd and will include the hiring manager, the recruiter, and other internal stakeholders. Compensation: Our organization adheres to established salary ranges for each position to ensure equitable pay practices. However, final offers are determined based on various factors, including the candidate's experience, qualifications, and considerations of internal pay equity. About us: At the Port of Portland, we use everything we have - our three airports, four marine terminals, five business parks, and all the resources, expertise, and experience behind them - to move with purpose, connecting people with powerful opportunities and creating value for our region. We know that every person we hire, business we work with, contract we sign and decision we make is a chance to make someone's life better. And we'll use our power and influence to pull down barriers, unlock new opportunities, ensure more people share in our region's success and include those who have been excluded in the past. With YOUR help - together with our partners, customers, and community - we'll help drive meaningful change! Do you have questions about this job? Contact us: careers@portofportland.com Safety: The Port promotes safety as a guiding principle and practice in accomplishing work by complying with safety and health policies and procedures and consistently seeking improvements that support operational excellence. Diversity and Inclusion: At the Port, we don't just accept difference; we value and support it to create a culture of inclusiveness and fun. We are proud to be an Equal Opportunity Employer. EEO/Affirmative Action Policy Statement: The Port of Portland is dedicated to maintaining and improving a work environment, which extends equal opportunity to all individuals, regardless of their race, color, sex, age, religion, national origin, marital status, veteran status, disability or sexual orientation. Employment decisions shall be made in such a manner as to further the principle of equal employment opportunity and to comply with state, federal and local laws. We affirm through this policy statement our continuing commitment to the principles of nondiscrimination and affirmative action. Veterans Preference: Under Oregon law, qualified veterans may be eligible for veterans preference when applying for Port of Portland positions. If you are a veteran and would like to be considered for a veterans preference for this job, please provide the qualifying documents as instructed during the application process. Background Checks and Drug Testing: The Port of Portland will conduct background checks and/or drug tests for positions where such tests are required by regulation and for other safety-sensitive positions. ADA Accommodation: Accommodations will be considered for applicants or candidates with a qualifying disability that prevents them from participating in this process. Accommodations will be made where the Port can reasonably do so without imposing an undue hardship on the business or compromising the integrity of the recruitment process. An applicant with any disability who believes that they need an accommodation should contact Human Resources: call 503-415-6690 or email careers@portofportland.com.