Assistant Manager, Facilities
 JLL | |
 United States, California, Redwood City | |
 Jan 03, 2025 | |
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What is your day to day?
Work with Account Director and Chief Building Engineering Manager to support successful delivery of maintenance and repair services. Work with Account Director in the oversight of the operating and capital budgets by timely management of POs, confirming work completion by 3rd parties and on-Account teams, and ensuring timely receipt of vendor invoicing and processing of vendor payments Work with Team Members in the oversight of day-to-day Operations activities. Although team member roles are independent of each other, in the absence of another team member, each individual in these roles should be able to manage front of the house operations. Collaboration with fellow JLL Team Members. Cross training and knowledge of the these roles is expected. Enter work orders in CMMS for in-house staff and third-party vendors Review and manage WO administration, completion and close-out, to ensure that Key Performance Indicators (KPI's) and Service Level Agreements (SLA's) are met Be a support resource for Facility Coordinators for problem resolution reporting to you. Work with JLL Sourcing & Procurement in the maintenance of existing contracts. Act as a resource by helping to identify local 3rd party sources for goods and services, and in conjunction with OPS Manager and Account Director act as the on-Account POC by building favorable vendor relationships and working with them to ensure favorable performance. Work with JLL Sourcing & Procurement to develop, implement and manage an Account specific Vendor Onboarding Program Work with Account Manager and Account team to solution unique Client service needs Assist as needed with the execution of internal/external client events and productions to ensure a successful event. Must be able to occasionally work off-hours to support these events. This will be at the direction of the Account Director. Provide positive interaction and act as a resource as needed with other vendor service providers at the site, including reception, mail operations, security, meeting & events, janitorial, and food service Special projects may be assigned beyond this core scope depending on client needs such as VIP event preparation or as instructed by Account Director Desired experience and technical skills - Required We are looking for a highly skilled leader who is looking to grow with our team. Our ideal candidate is well-versed in facilities management processes and exhibits high multitasking and organizational abilities. Prior experience leading others or supervising work within a high-profile corporate environment Prior success managing work order systems and established KPIs Ability to drive own performance and the performance of others through effective time management, balancing and completing project priorities amongst frequent and recurrent customer requests Excellent verbal and written communication skills with the ability to calibrate messaging to diverse audiences Superior customer service skills with the ability to maintain professionalism at all times Comfort dealing with ambiguity and adapting to a quickly moving and ever-evolving work environment Preferred Prior experience in facilities, workplace services, property management, hospitality, or related field Basic knowledge of building systems (mechanical and electrical systems) | |