Level 2 Service Delivery Technician

TEKsystems
$20.00 - $30.00 / hr
life insurance, paid time off, sick time, 401(k), retirement plan
United States, Colorado, Denver
Jan 03, 2025
Description This is a contract to hire for a Service Delivery Technician with one of our largest global retailers to support their refresh project. They are looking for Windows 10 / Active Directory troubleshooting, Mac support as well and ServiceNow experience. Skills desktop, Windows, Technical support, Imaging, Office 365, desktop support, windows 10, mac, troubleshooting, hardware, office suite, zoom Top Skills Details desktop,Windows,Technical support,Imaging,Office 365 Additional Skills & Qualifications QUALIFICATION The requirements listed below are representative of the knowledge, skills, and /or abilities required for the individual to be successful in this position. Preferably AA/BS degree in Computer Sciences or related technology field Experience: 2-5 years in IS/IT environment In-depth technical knowledge of workstation hardware and software, printers, network and peripheral equipment like scanners, tape-drive, palm pilots, etc. Language skills: Fluent in English, knowledge of other languages is an asset Technical certifications such as MCSE, MCTS, A+, Cisco preferred Strong Analytical Skills Ability to work with peers in collaborate teams COMPETENCIES Good relational skills with a focus on rapport-building, listening, and questioning skills. Team work Able to perform well under pressure Willingness to learn Team-Player Strong customer service skills, ability to meet deadlines and work independently Documentation skills for recording processes, incident resolution, & customer direction Some travel may be required Able to lift packages up to 30 lbs Working knowledge of Microsoft Windows Server platform, Windows and Mac OS, local area networks and the VF wide area network. Understanding of SCCM Computer hardware and software troubleshooting Advanced knowledge of Microsoft products (OS & Office), Apple OS/iOS, Citrix Client Perform at a high standard of efficiency and work independently with minimal supervision. Ability to lead peers in short term project duties with effective project management skills Process improvement experience helpful Experience Level Intermediate Level We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following: * Medical, Dental & Vision * 401(k)/Roth * Basic/Supplemental Life & AD&D * Short and long-term disability * HSA & DCFSA * Transportation benefits * Employee Assistance Program * Company Paid Time off or State Sick Leave Pay and Benefits The pay range for this position is $20.00 - $30.00 Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Denver,CO. Application Deadline This position will be accepting applications until Jan 11, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.