Patient Flow Coordinator- Jimmy Everest Center

General Description: Coordinates patient flow through the clinic from check-in to a provider appointment, by maintaining communication with Front Desk, Lab, Clinical Staff, Providers, and Pharmacy.

Essential Responsibilities:

Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.

• Anticipates and manages patient movement in the clinic with the available medical staff from all points of entry
• Works in conjunction with physician and/or team members to prioritize rooming based on patient needs and provider scheduled times
• Timely communicates patient readiness for treatments to clinical staff/ providers and pharmacy
• Physician/Provider liaison between provider and patients, to communicate information and delays during appointments
• Timely answers external and internal phone calls with courteous, helpful service at all times
• Coordinates communication between entire patient care team during a patient visit
• Schedules patient appointments, as needed
• Escorts patients/ families to exam room and / or cleans exam rooms, during no medical assistant availability in clinic
• Performs PSR job duties, as needed, during clinic downtime
• Performs other duties as assigned

Minimum Qualifications:

Education: High School Diploma or GED required.

Experience: 1 year of customer service experience, preferably in a medical clinic setting.

License(s)/Certification(s)/Registration(s) Required: None.

Knowledge, Skills and Abilities:

• Excellent Customer Service skills
• Good Verbal and Written Communication skills
• Interpersonal skills- able to work effectively with other employees, patients, and external parties
• Ability to follow verbal and written instructions
• Good Computer skills