Senior Client Partner

You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

This role will be directly responsible for sales KPI's managing the 'eTail' retailers: Amazon.com and eBay.com.

At our core, we are dedicated to enriching lives by bridging the gap between individuals and premium wireless experiences that not only meet but exceed expectations in value and quality. We believe that everyone deserves access to seamless, reliable, and affordable wireless solutions that enhance their day-to-day lives, connecting them to what matters most. By joining our team, you'll play a pivotal role in this mission, working towards delivering innovative, customer-focused solutions that open up a world of possibilities. We're not just in the business of technology; we're in the business of connecting people, empowering them to explore, share, and engage with the world around them in ways they never thought possible.

Building on our commitment to connect people with quality experiences that offer the best value in wireless, let's delve deeper into how we strategically position our diverse portfolio to cater to a broad spectrum of needs and preferences. Our portfolio, comprising 11 distinct brands, is meticulously organized into five families, each designed to address specific market segments and distribution channels to maximize reach and impact.

• Total Wireless & Verizon Prepaid: At the forefront, we have Total Wireless and Verizon Prepaid, our flagship brands available at Verizon exclusive and/or national/retail stores. Verizon Prepaid continues to maintain a robust and loyal consumer base, while Total Wireless is on a rapid ascent, capturing the hearts of more customers with its compelling offerings.

• Straight Talk, TracFone, and Walmart Family Mobile: Straight Talk, Tracfone, and Walmart Family Mobile stand as giants in our brand portfolio, boasting significant presence in Walmart. Their extensive reach and solidified position in the market underscore our commitment to accessible, high-quality wireless solutions across diverse retail environments.

• Visible: Visible, as a standalone brand family, caters to the digitally-savvy, single-line customers who prefer streamlined, online-first interactions. This brand is a testament to our adaptability, embracing the digital evolution of customer engagement.

• Simple Mobile: Carving out a niche of its own, Simple Mobile shines as the premier choice among authorized resellers. Its consistent recognition as the most carried brand in Wave7 Research's prepaid dealer survey for 36 consecutive quarters speaks volumes about its popularity and reliability.

• SafeLink: SafeLink remains dedicated to serving customers through government subsidies. With a strategic pivot towards Lifeline in the absence of ACP, SafeLink continues to fulfill its mission of providing essential communication services to those in need.

Join the team that connects people with quality experiences that give them the best value in wireless.

In this role, you'll have a defined work location that includes work from home and assigned office days (in-office days are Tuesday, Wednesday, and Thursday)

You'll provide critical support in driving sales and business growth for Verizon by working collaboratively with our 'eTail' to implement key growth strategies for assigned brands. You will develop and execute strategic sales and digital marketing plans, as well as recommend product or service enhancements to improve customer satisfaction and sales potential at our retail partners. You will prioritize and manage multiple business initiatives, programs and responsibilities successfully, making sure to understand business issues and develop winning strategies. You will need to make critical, business impacting decisions by soliciting input from multiple stakeholders. You'll proactively share best practices, cultivate collaboration, and ensure Key Performance Indicators (KPIs) are being met in order to drive and execute results.

Responsibilities:

• You will also help support auxiliary sales channels including QVC.com, HSN.com, Target.com, and Best Buy.com through our 3rd party logistics company, Rithum. The position will also be directly responsible for sales KPI's managing our 'tail' accounts including Rent-A-Center, Wireless Replay, and Petra.

• Identify, develop, and implement strategic sales plans to achieve business growth for Verizon and retailer partners.

• Increase gross adds, net gains and profitability while reducing churn.

• Drive assigned brand growth (Tracfone, Total Wireless, and Simple Mobile) and improve customer experience initiatives,

• Ensure expectations are being met, giving clear direction and holding internal partners accountable and responsible for execution of sales enabling programs.

• Monitor and evaluate sales performance for continuous improvement and analyze market factors for informed gap closure recommendations.

• Coordinate Joint Business Planning process with retailer and internally.

• Analyze sales and subscriber data to formulate programs to promote sales.

• Prepare periodic reports and presentations that show performance, opportunities, and areas of proposed business growth.

• Develop, maintain, and present handset roadmaps by assigned brands.

• Manages all initiatives through a collaborative approach.

You'll need to have:

• Bachelor's degree or four or more years of work experience.

• Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.

• Willingness to travel up to 25% of the time.

Even better if you have one or more of the following:

• Experience working directly with Amazon/eBay or other .com retailers.

• Experience within the wireless industry.

• Account Management, Category Management or Business Development experience for CPG products.

• Experience managing competing priorities with tight deadlines in a dynamic work environment.

• Demonstrated interpersonal, communication and executive presentation skills.

• Financial acumen and experience in interpreting/analyzing sales results.

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.