PBX Operator

Temporary Employment Program

Temporary Employment

83112BR

Job Summary

The duration for this role is approximately 6 months

Location: Primarily St. Mary's (St. Francis on occasion)

The PBX Operator answers all incoming calls to the hospital and routes them to the appropriate locations. He/she also uses the overhead paging system to inform and direct. In the event of a telecommunications disruption, uses and monitors backup systems.

Essential Duties and Responsibilities:

• Answers incoming calls; routes them quickly and appropriately per department and hospital guidelines (including customer service, confidentiality, department-specific directions, information noted in the daily logbook, etc.).
• Responds efficiently and accurately to emergency situations, following department and hospital guidelines. Maintains understanding of all emergency procedures when codes and drills occur.
• Monitors alarms and other equipment for possible malfunction or activation of emergency procedures. Maintains and takes initiatives to improve and understanding of hospital equipment and alarm systems.
• Maintains logbooks and information relating to daily hospital needs (e.g. Code Red book, Code Blue book, general information book, etc.). Logs are clear, accurate, and reflect the needs of requesting departments.
• As assigned, works on special projects or tasks for the department.

The final salary and offer components are subject to additional approvals based on UC policy.

To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (https://tcs.ucop.edu/non-academic-titles)

Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.

For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Department Description

UCSF's Temporary Employment Program (TEP) recruits and hires temporary employees for immediate clerical and technical support services to UCSF Departments and various off-campus locations. UCSF departments deploy temporary employees to work on special projects, fill in for regular employees who are on vacation or leave, or to temporarily fill a vacant position during recruitment. Frequently temporary employees become successful candidates for career and limited appointment positions.

Required Qualifications

• One year recent hospital PBX operator experience or PBX operator in a high volume environment.
• Basic computer literacy/CRT skills; typing and/or keyboard ability; working knowledge of (or aptitude for ) medical terminology; basic and practical clerical skills.

Preferred Qualifications

• Some post high school formal training preferred.

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Organization

TEP

Job Code and Payroll Title

004723 BLANK AST 2

Job Category

Administrative Support

Bargaining Unit

Teamsters Local 2010 - Clerical and Allied Services Unit (CX)

Employee Class

Temporary Employment

Percentage

50%

Location

San Francisco, CA

Campus

St. Francis, St. Mary

Shift

Variable

Shift Length

Variable