Communications Manager, Growth (Starlink)

COMMUNICATIONS MANAGER, GROWTH (STARLINK)

Starlink is the world's largest satellite constellation, providing fast, reliable internet to 2.5M+ users worldwide. We design, build, test, and operate all parts of the system - thousands of satellites and consumer hardware that allows people to connect within minutes of unboxing, and the software that brings it all together. We've only begun to scratch the surface of Starlink's potential global impact and are seeking a talented, self-driven individual for a position as a Communications Manager for the Starlink Growth team. As a key member of the Starlink team, the Growth Communications Manager is responsible for developing, writing, and executing external communication strategies to drive measurable growth in key areas, including SEO performance, email engagement, and the referral program. This role will work cross-functionally with internal stakeholders to transform knowledge on the Starlink product into impactful content and campaigns that create value and drive growth for Starlink. To be a successful candidate, you'll need to develop a deep understanding of Starlink products, services, and features, as well as the behaviors and needs of our target audiences. You are a strategic thinker who is equally comfortable crafting high-quality written content, analyzing campaign metrics, and identifying opportunities for growth. You thrive in a fast-paced, dynamic environment where no problem is too great and no detail too small.

RESPONSIBILITIES:

• Develop, write, and execute email campaigns that drive engagement, retention, and conversion
• Exceptional writing and editing skills, with the ability to distill complex concepts and issues into crisp and user-friendly communications
• Own and develop Starlink's SEO strategy to increase organic traffic
• Perform keyword research to identify opportunities for content optimization and new content creation
• Take ownership of the referral program to increase participation and drive user acquisition
• Serve as the Starlink email campaign, SEO, and referral program point of contact for internal stakeholders and partners for all countries & languages
• Create actionable feedback loops and strong data-driven approaches to support continuous improvement of communications
• Utilize our analytics to evaluate communications, including relevance, efficiency, quality, and thoroughness
• Provide expert communications counsel, drive consensus, and articulate recommendations and tradeoffs to senior executives
• Collaborate effectively and drive alignment and execution with cross-functional teams (business, human resources, legal, marketing & communication, and engineering)
• Work with technical teams to address site performance issues, such as page speed and crawlability
• Manage complex, fast-moving, and unexpected communications challenges
• Own ensuring Starlink's brand and positioning is held consistent throughout all external facing communications

BASIC QUALIFICATIONS:

• Bachelor's degree
• 5+ years of professional experience in communications, public relations, or marketing

PREFERRED SKILLS AND EXPERIENCE:

• Excellent awareness of the business environment and ability to react quickly to protect business interests, particularly in narrow time frames
• Experience with social media strategies and other paid media tactics, specifically with the X and Google platforms
• Established skills in strategic and critical thinking, decision-making, negotiation, and relationship-building
• Ability to quickly grasp and synthesize complex issues
• Self-driven with the ability to be both strategic and stay on top of tactical execution
• Excellent attention to detail and ability to work on multiple projects in parallel
• Demonstrated strategist with keen creative instincts and expertise influencing leadership thinking in strategic communication and issues management
• Experience working with translation / localization teams to adapt emails and SEO to non-English markets
• Previous experience writing for English-speaking international markets (ex: Australia, New Zealand, United Kingdom, Canada)

ADDITIONAL REQUIREMENTS:

• Ability to work in office five days per week
• Ability to work extended hours and weekends, as needed
• Willingness to travel to other SpaceX locations and events, as needed

COMPENSATION AND BENEFITS:

Pay range:

Communications Manager: $110,000.00 - $145,000.00/per year

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Exempt employees are eligible for 5 days of sick leave per year.