French-Bilingual Contract Sales Representative

As a French-Bilingual Contract Sales Representative at STERIS, you are responsible for maximizing the closed sale value for all contract renewals, new business, and warranty opportunities. You will coordinate and maintain the business pipeline in partnership with Healthcare District Service Managers (DSM). You will deliver service agreement quotes and communicate the value proposition of the service offerings. You are tasked with setting the price, confirming the inventory coverage, and reviewing terms and conditions while ensuring the service agreement meets profitability targets. You will utilize objection handling techniques and sales tactics for contract revenue generation. This is completed by communicating the status of their pipeline, escalating obstacles to management, delivering quotes on time, and proactively following up with Customers until the sale is closed.

This is a fully remote position.

• Responsible for reviewing expired agreements and evaluating upselling opportunities.
• Partner with District Service Manager to define the pricing strategy for the renewal, warranty and new business opportunities.
• Contact the Customer with a consultative approach to identify their needs.
• Coordinate the sales process with key business stakeholders including service management, field service technicians, and sales account managers.
• Deliver quotes to the Customer up to four months in advance of expiry.
• Routine follow up with the Customer to obtain purchase order, overcome objections, and escalate price negotiations to field leadership to ensure Customer retention.
• Evaluate terms and conditions change requests and ensure legal approval.
• Update service agreement pipeline status throughout the sales process in the CRM, including retention chance, primary contact(s) and most recent communication with Customer.
• Code and evaluate losses.
• Meet sales performance metrics for on time renewals, warranty conversions, pricing targets, and new business quota.
• Identify opportunities to improve the sales process and ensure best practices are utilized.
• Participate in Kaizen and problem-solving events.
• Implement performance goals to continuously improve year over year.

Required

• High School diploma
• 2 years of experience in business, customer service, or sales
• Fluent in speaking, reading, and writing in French

Preferred

• Bachelor's degree
• Experience working with contracts, including terms and conditions
• Demonstrated ability to stay ahead of the current assigned renewal and warranty pipeline, including on-time quote submission and follow-ups
• History of consistently exceeding current incentive metrics
• Strong demonstrated success of making outbound calls, clearly promoting value propositions, overcoming objections, and converting Customers on new business opportunities

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.

Here is just a brief overview of what we offer:

• Base Salary + Incentive Compensation Program
• Robust Sales Training Program
• Paid Time Off +9 Corporate Holidays Per Year
• Excellent Healthcare, Dental, and Vision Benefits
• Healthcare and Dependent Flexible Spending Accounts
• Long/Short Term Disability Coverage
• 401(k) with a Company Match
• Parental Leave
• Tuition Reimbursement Program
• Additional Add-On Benefits/Discounts

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