New

Call Center Representative

TEKsystems
$45,425.00 - $49,375.00 / yr
life insurance, tuition reimbursement, 401(k)
United States, New York, Melville
Jan 08, 2025
Job Title: Call Center Customer Service Representative Location: Melville, NY Schedule: Full time Monday-Friday 9AM-5PM PERMANENT Job Description: * Set appointments via inbound and outbound calls from our Call Center. * Update patient demographics and pre-register in EPIC (training will be provided). * Capture, enter, and report data accurately to management. * Ensure services are provided in a timely manner and key performance indicators are met. * Report discrepancies and identify areas of improvement to supervisors. * Work on special projects and assignments as needed. * Interact with patients in a supportive, caring manner providing exemplary customer service. * Follow scripts when provided and utilize professional terminology while avoiding slang. * Notify management of problems with phone or EPIC systems both in Melville or at the Clinic level. * Utilize Cisco Systems/EPIC programs in an effective and efficient manner. * Ensure all internal customers (co-workers, other departments, supervisors, etc.) receive personalized, prompt attention. Qualifications: * High School Diploma or GED required. * One to five years of call center, office, or customer service support experience. * Excellent computer and typing skills required. * Must demonstrate good oral, listening, and written communication skills in English and, if applicable, in Spanish or another second language. * Ability to multitask, learn and assimilate new information, and adapt to practice changes quickly. * Exceptional organizational skills. * Must be able to sit at a computer for extended periods and use headsets for communicating with incoming and outgoing phone calls. Benefits and Perks: Excellent salary including Medical, Dental, Vision, 401K, Company Life Insurance, Tuition Reimbursement, and additional Voluntary Plans. Vacation, Sick, and Personal Days. Pay and Benefits The pay range for this position is $45425.00 - $49375.00 Benefits and Perks: Excellent Salary including Medical, Dental, Vision, 401K, Company Life Insurance, Tuition Reimbursement and additional Voluntary Plans. Vacation, Sick and Personal Days. Workplace Type This is a fully onsite position in Melville,NY. Application Deadline This position will be accepting applications until Jan 21, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.