Description
JOB SUMMARY: Assist the Fair & Responsible Banking Officer in overseeing the development, enhancement and monitoring of a sound fair and responsible banking program throughout the bank. ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Evaluate, coordinate, and respond to all escalated compliance / regulatory complaints and ensure they are completed within the required SLA's.
- Develop, maintain, and organize workpapers supporting the resolution of complaints.
- Manage the complaints tracking tool and dashboard for reporting purposes.
- Monitor complaints for trends; identify applicable regulatory risks and issues, research root cause and work with business owners to remediate issues timely.
- Conduct required follow-up on issues found to test for proper remediation, update Logic Manager as needed.
- Work with business leaders to develop self-testing and/or checklists, communicate expectations, monitor for exceptions, and escalate concerns to the Fair & Responsible Banking Officer as needed.
- Complete Fair Lending and Compliance complaint monitoring and testing as needed, pulling reports, documentation and drafting the final report.
- Assist Fair & Responsible Banking Officer in gathering information for Fair Lending and UDAAP risk assessments.
- Review new products and services for compliance and fair lending risks.
- Assist in ongoing compliance monitoring of reporting for high risk and critical third-party vendors that have direct customer contact, as needed.
- Collaborate with management and other departments to ensure applicable complaint and fair lending risk management policies and procedures are efficiently and effectively implemented.
- Perform research within the CFPB complaint reporting tool and provide insights to business partners on an ad hoc basis.
- Review and update bank training material and resources for compliance with applicable complaint and fair lending processes, as needed.
- Keep the Complaint and Fair Lending program maturity plans current and provide progress updates to the Fair and Responsible Banking Officer.
- Keep abreast of regulatory and industry developments relative to compliance complaint and fair lending matters.
- Assist in regulatory examination preparation, including document gathering, and tracking.
- Adhere to Seacoast Bank's Code of Conduct.
EDUCATION and/or EXPERIENCE:
- College degree required
- 7+ years of experience in banking (mid-size bank experience preferred)
- 7+ years of regulatory compliance experience desirable
- Intermediate / advanced knowledge of federal and state banking laws, rules and regulations
- Legal background desirable
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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Seacoast National Bank
Jan 08, 2025