Implementation Manager - Remote

Symetra has an exciting opportunity to join our team as an Implementation Manager!

About the role

In this role, you play a crucial role in overseeing the installation of assigned accounts from point of sale to contract delivery. You will lead the implementation process for new employer group accounts of all sizes.

What you will do

• Develop and/or manage implementation record.
• Coordinate with multiple departments (e.g. Contracts, Claims, Underwriting, Compliance) to ensure the timely, accurate and complete onboarding our new customer's Workforce Benefits.
• Collaborate with Sales Representatives to present at finalist meetings.
• Develop and maintain effective relationships with the Account Management, Sales, Underwriting and Operations teams.
• Research installation issues and develop customer specific resolutions. May include auditing contract drafts to ensure content matches the employer requests.
• Actively identify, manage, and resolve issues to conclusion, escalating as appropriate.
• Engage directly with customers via various channels, including phone, video conferencing, and email, and conduct in-person visits as necessary.
• Work directly with third party Broker/Consultant to ensure a smooth implementation.
• Act as the primary liaison between IT and customers for eligibility feeds.

Why Work at Symetra

Here's what some of our employees have to say about why they work at Symetra:

"Symetra is a great place if you are looking for the opportunity to contribute, to grow, to be seen and valued." Vernell K. - Auditor

"At Symetra, you will find an environment where leaders, peers, and subordinates all work together. A place that values all your skills, whether academic, personal, or functional." Alex A. - Corporate Records Manager

What we offer you

Benefits and Perks

We don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Check out our Symetra Benefits Overview

Compensation

Salary Range: $70,600 - $117,600 plus eligibility for annual bonus program

Who You Are

• High School Diploma or equivalent required. College degree preferred.
• 1-3 years of experience running group implementations required.
• Knowledge of Life, AD&D, Disability, Absence Management, and/or Supplemental Health products required.
• Proficient in preparing plan materials.
• Able to maintain extensive expertise in Symetra's Benefits product portfolio, enrollment, call center operations, billing, and marketing processes.
• Excellent attention to detail.
• Strong interpersonal, verbal, and written communication skills.
• Works well under pressure and adaptable to changing priorities.
• Phenomenal multi-tasking and project management skills.
• Comfortable facilitating meetings with internal and external audiences.
• Adept time management skills especially when dealing with opposing priorities.
• Proficient with the MS Office Suite of programs.
• Some travel required.

We empower inclusion

At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute.

Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.

Creating a world where more people have access to financial freedom

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products-and operate our company-to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.

For more information about our careers visit: https://symetra.eightfold.ai/careers

Work Authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

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