MGR - ADMISSIONS/PT ACCESS

UHS National Call Center (a UHS company)

Our mission is to be the leader in evidence-based, integrated treatment for co-occurring mental health and substance use disorders through clinical services, education, and research. Our vision is to be the best at delivering effective, lasting treatment and to provide superb experiences across our continuum of care in all places.

Due to tremendous growth our national call center is adding an experienced Admissions Center Manager at our regional office conveniently located in Brentwood, TN Are you looking to make a difference in your community? Looking for a company with a true career path and positive environment? This is a full-time role with excellent benefits, professional working environment and work that makes a difference.

Benefit Highlights

* Challenging and rewarding work environment

* Competitive Compensation & Generous Paid Time Off

* Excellent Medical, Dental, Vision and Prescription Drug Plans

* 401(K) with company match and discounted stock plan

* SoFi Student Loan Refinancing Program

* Career development opportunities within UHS and its 300+ Subsidiaries!

Position Summary: Admissions Center Manager

Directly supervises the day-to-day activities of Admissions Coordinators. Evaluates individual performance metrics and holds team accountable for goals, selling techniques, and overall behavior. Provides coaching, handles difficult or escalated issues. Develops reports and dashboards to monitor team and individual performance against performance goals. Sources, recruits, hires, and provides corrective action for team members. Evaluates and coordinates workflow and activities to ensure key performance indicators are met and exceeded when possible

Essential Job Duties:

• Directly manages assigned employees day to day needs and in accordance with the organization's policies and applicable laws. Responsibilities include planning, assigning and directing work; addressing complaints, resolving problems and providing corrective action and counseling when needed.
  
• Maintains relationship with facility staff and is a main point of contact to resolve admission related issues.
  
• Works with VOB team and Operations team to remove barriers to admissions.
  
• Monitors productivity of staff through constant presence on the floor as well as through analysis of data available.
  
• Monitors on daily basis (at a minimum), individual, team, and Admissions Center results to quickly identify and act on both positive and negative performance trends to ensure attainment of admission goals and performance targets.
  
• Facilitates Team meetings monthly to drive and support ongoing initiatives.
  
• Engage in one-on-one coaching sessions with individual team members monthly to address needs and provide direction according to established goals.
  
• Monitors live or recorded calls for coaching purposes.
  
• Reviews dashboards, reports and other data. Provides recommendations to management on improvements.
  
• Ensures scheduling demands are met and all shifts are adequately covered. Works with colleagues to manage schedule switches and time edits.
  
• Rotating Weekend on-call responsibilities to ensure there is adequate admission coordinator coverage and to support the operation team on any urgent admission coordinator issues.
  
• Communicates and follows up to ensure employees are fully informed of all new information related to services available, policies/procedures, client needs, company related issues, changes, or actions.
  
• Takes a creative approach to problems and regularly proposes ideas for process improvement.
  
• Maintains harmony among staff and creates a team environment that rewards and recognizes positive performance.
  
• Facilitates onboarding and training of new Admission Coordinator staff.
  
• Available to answer calls when necessary during your assigned shift.

UHS Who we are:

One of the nation's largest and most respected providers of hospital and health services, Universal
Health Services, Inc. has built an impressive record of achievement and performance. Growing steadily
since its inception into an esteemed Fortune 500 corporation, annual revenues were $11.6 billion in
2020. In 2021, UHS was again recognized as one of the World's Most Admired Companies by Fortune; in
2020, ranked #281 on the Fortune 500; and listed #330 in Forbes ranking of U.S.' Largest Public
Companies. Headquartered in King of Prussia, PA, UHS has 89,000 employees and through its
subsidiaries operates 26 acute care hospitals, 334 behavioral health facilities, 39 outpatient facilities and
ambulatory care access points, an insurance offering, a physician network and various related services
located in 38 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. Career development opportunities across UHS and its 300+locations!

Education/Experience:

Technical School/2 year degree required, Bachelor's Degree preferred

1 year related experience required, 1-3 years preferred

Core Work Schedule:

Monday through Friday 3pm-11:30 pm

Skills:

• 3 years of inside sales and industry experience preferred.
• Prior management experience preferred.
• Possesses a strong working knowledge of Patient's Rights.
• Demonstrates knowledge of essential sales skills and is able to teach those skills to their team.
• Must have a strong working knowledge of a variety of computer software applications in word processing, spreadsheets, and database, (MS Word, Excel and CRM).

EEO Statement:

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment
opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and
as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of
individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual
orientation), genetic information, national origin, disability status, protected veteran status or any other
characteristic protected by federal, state or local laws.
We believe that diversity and inclusion among our teammates is critical to our success.

Notice:

At UHS and all subsidiaries, our Human Resources departments and recruiters are here to help prospective
candidates with matching skill-set and experience with the best possible career at UHS and our subsidiaries. We
take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no
recruiter or employee will request financial or personal information (Social Security Number, credit card or bank
information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail,
Gmail, Yahoo Mail etc. If you feel suspicious of a job posting or job-related email, let us know by contacting us at:
https://uhs.alertline.com or 1-800-852-3449