Registration Assistant Manager

GENERAL SUMMARY:

Manages Registration resources and coordinates the activities of personnel engaged in performing patient demographic data entry and other Registration functions. Maintains policies and procedures and ensures competency of staff. Promotes retention of staff through recognition and promotion of teamwork. Promotes and encourages professional development of Registration staff. Ensures optimal patient care standards through daily interaction and role modeling. Supports and facilitates a respectful and collaborative relationship between medical staff, hospital staff, and registration staff.

PRINCIPAL JOB FUNCTIONS:

1. *Commits to the mission, vision, beliefs and consistently demonstrates our core values.

2. *Directs and advises departmental personnel in registration procedures; facilitates self-scheduling process for registration staff and reviews with team leads to ensure coverage for all required areas; supervises and evaluates the work of assigned staff members.

3. *Responsible for sick line calls and coordinating On Call staff and adjusting staffing to meet business needs at all campuses.

4. *Performs registration functions in conjunction with registration personnel; interacts with staff and sustains collaborative relationships with other departments.

5. *Assists the Registration Manager with the selection and hiring of qualified candidates for all registration workgroups.

6. *Facilitates and provides post-orientation on-the-job training pertaining to registration activities for departmental new hires in collaboration with Patient Access Educator and Team Leads.

7. *Performs quarterly reporting of staff accuracy and efficiency as assigned.

8. *Performs direct observations of staff engaged in registration functions; completes annual performance evaluations on time.

9. *Maintains documentation of initial and annual training of staff; ensures mandatory training is completed as scheduled.

10. *Participates in annual review of policy and procedures; enforces established performance standards and procedural protocols, ensuring proficiency and competency; implements, monitors and enforces safety policies and procedures.

11. *Routinely assists the Registration Manager in concurrent and retrospective resolution of patient, family, and/or physician concerns or complaints.

12. *Routinely assists the Registration Manager in completion and/or resolution of incidents and/or feedback B-Safe files.

13. *Timely, objectively, and constructively coaches staff as needed when practice and/or HIPAA issues are observed or reported; documents as appropriate.

14. *Routinely assists Registration Manager in safety/orientation training of staff, assessing competency and maintaining a safe work environment through safety rounds.

15. *Routinely assists Registration Manager in coaching and training staff as directed to achieve an excellent patient experience.

16. *Routinely assists the Registration Manager in training staff in HIPAA complaince, COBRA/EMTALA understanding, and other regulatory requirements by assessing competency, and maintaining documentation.

17. Advances work knowledge by participating in continuing education inservices, reading periodicals/literature and seeking ongoing development opportunities including achieving Certification for Healthcare Access Managers (CHAM).

18. Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise.

19. Participates in meetings, committees and department projects as assigned.

20. Performs other related projects and duties as assigned.

(Essential Job functions are marked with an asterisk "*". Refer to the Job Description Guide for the definition of essential and non-essential job functions.) Attach Addendum for positions with slightly different roles or work-specific differences as needed.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

1. Knowledge of Registration policies and procedures.

2. Knowledge of quality improvement tools and processes.

3. Knowledge of computer hardware equipment and software applications relevant to work functions.

4. Knowledge of applicable federal and state laws as they apply to the functional work areas.

5. Ability to schedule, direct, counsel and evaluate multi-disciplinary employee teams and employee performance.

6. Ability to problem-solve and make decisions in accordance with facility protocols and regulatory agency requirements.

7. Ability to communicate effectively both verbally and in writing.

8. Ability to read, interpret and enforce departmental safety rules, equipment operating and maintenance requirements and policy and procedures.

9. Ability to provide on-the-job training in all Registration areas.

10. Ability to develop written policies and procedures, memoranda and performance evaluations with measurable behaviors.

11. Ability to balance and prioritize diverse management responsibilities.

12. Ability to establish and maintain effective working relationships with all levels of personnel, medical staff, volunteer and ancillary departments including diverse patient populations.

13. Ability to problem solve and engage independent critical thinking skills.

14. Ability to maintain confidentiality relevant to sensitive information.

15. Ability to prioritize work demands and work with minimal supervision.

16. Ability to maintain regular and punctual attendance.

EDUCATION AND EXPERIENCE:

Associates degree or in lieu of degree, a minimum of five (5) years of equivalent Business, Healthcare or Academia experience required. Bachelor degree in finance or management or related field of study is preferred. Minimum two (2) years prior experience as a registrar preferred. Demonstrated success in a leadership role preferred.

OTHER CREDENTIALS / CERTIFICATIONS:

Certification for Healthcare Access Managers (CHAM) by the National Association of Healthcare Access Managers or equivalent certification preferred.

PHYSICAL REQUIREMENTS:

(Physical Requirements are based on federal criteria and assigned by Human Resources upon review of the Principal Job Functions.)

(DOT) - Characterized as sedentary work requiring exertion up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body.