Helpdesk Specialist I

Helpdesk Specialist I

The Helpdesk Specialist I position consists of answering trouble calls from local and remote staff and perform basic system administration of microcomputer operating systems.

Compensation & Benefits:

Pay Commensurate with experience. Full-time benefits include Medical, Dental, Vision, 401K and other possible benefits as provided. Benefits are subject to change with or without notice.

Help Desk Specialist I Responsibilities Include:

• Receive customer assistance requests, log requests into tracking system, and assign, plan, and schedule tasks.
• Test, integrate, and maintain project specific hardware and software in a multi-platform Local Area Network (LAN) or Wide Area Network (WAN) environment.
• Maintain all hardware, software and resource databases related to IT operations including:
  • Update Asset Management database when hardware is received, moved, modified or disposed of
  • Operate resource-tracking software (print monitors, disk management, etc.).
  • Operate badging / access control system
  • Update licensing information in the appropriate Center tracking method as software is procured, installed, moved, or uninstalled.
• IT Support Services employs unified contact methods (voice, e-mail) across all locations (Baton Rouge, Davie, Gainesville, Lafayette).
• Contact vendors to diagnose software problems or schedule equipment repairs under warranty.
• Provide IT acquisition support to staff consisting of specifying equipment and software configurations and pricing for purchase, ensuring compliance with all guidelines.
• Provide the client with Conference Room services, assisting customers with technical aspects of computer presentations, projection equipment, and video.
• Provide customers with local and remote technical assistance in executing new and existing software and hardware.
• Provide telecommunications services to include resetting voice mail passwords and cellular phone assistance.
• Serve as liaison between client IT Service Desk, enterprise services, and internal customers.
• Install and configure Windows, Mac, and Unix-based systems and software
• Assist with DAR (Data at Rest), categorizing data according to client standards, labeling storage areas and media, and encrypting laptops.
• Follow all applicable Standard Operating Procedures, including Ticket Management, which details all steps required to properly manage IT help requests.

Help Desk Specialist I Experience, Education, Skills, Abilities requested:

• Requires two (2) to four (4) years of experience in microcomputer maintenance and operation and two (2) years of experience in a networked environment.
• A+ and similar certs are helpful, but not required.

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to perform basic system administration of microcomputer operating systems (Windows, Linux, OS X). Windows is the large majority of our installations.
• Operate various resource tracking software (print monitors, disk management, etc.).
• Properly diagnose computer and peripheral hardware and software issues, including performing research via Internet searches, etc.
• Install and configure hardware and software on local microcomputer systems.
• Understand network protocols and operation (OSI model) to perform basic networking and telecommunications diagnostics.
• Must pass pre-employment qualifications of Cherokee Federal
• Schedule - 8am-5pm EST M-F
• Travel - None
• 100% on-site work requirement

Company Information:

Cherokee Nation System Solutions (CNSS) provides support, services, and solutions to federal and commercial customers. The company takes a personalized approach to solving our clients' toughest challenges, helping you make the most of your skills. CNSS is part of Cherokee Federal - a team of tribally owned federal contracting companies. For more information, visit cherokee-federal.com.

#CherokeeFederal #LI-SB1

List similar searchable job titles

• Service Desk Coordinator
• IT Support Coordinator
• Technical Support Coordinator
• Customer Service Coordinator

List Keywords

• Service coordination
• Ticket tracking
• Escalation management

All qualified applicants will receive consideration for employment without regard to protected veteran status, disability or any other status protected under applicable federal, state or local law.

Many of our job openings require access to government buildings or military installations. Candidates must pass pre-employment qualifications of Cherokee Federal.