Implementation and Delivery Manager - Mortgage Support

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?

Our "people helping people" philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.

While we're proud of our history, we're even more excited about our future. With business and technology transformation on the horizon, there's never been a better time to be part of BECU.

PAY RANGE

BENEFITS

Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage. Employees have access to disability and AD&D insurance. We also offer health care and dependent care flexible spending accounts, as well as health savings accounts, to eligible employees. Employees are able to enroll in our company's 401k plan and employer-funded retirement plan. Newly hired employees accrue 6.16 hours of paid time off (PTO) on a per pay period basis based on hours worked (up to a maximum of 160 PTO hours per year) and receive ten paid holidays throughout the calendar year. Additional details regarding BECU Benefits can be found here.

IMPACT YOU'LL MAKE:

As an Implementation & Delivery Manager, you'll serve as a key driver of strategic leadership and innovation, coordinating and executing impactful projects within the Mortgage Support Department. Your expertise in business process improvement and project delivery will enable you to streamline operations, enhance member experiences, and align initiatives with BECU's mission of empowering financial well-being. You'll work collaboratively with cross-functional teams, fostering a culture of excellence and make a lasting difference in how we serve our members and achieve our goals.

WHAT YOU'LL DO:

• Lead Strategic Projects: Provide visionary leadership for high-impact projects, ensuring they align with organizational objectives and deliver measurable value.
• Streamline Business Processes: Analyze, refine, and eliminate inefficiencies in existing workflows to enhance operational effectiveness and member satisfaction.
• Collaborate Across Teams: Partner with cross-functional stakeholders to align priorities, manage resources, and ensure seamless project execution.
• Enhance Member Experience: Implement process improvements and system enhancements that directly benefit members and support BECU's mission.
• Drive Operational Planning: Contribute to the development and execution of your division's annual operating plan and long-term strategic initiatives.
• Foster Innovation: Utilize emerging technologies and best practices to recommend and implement innovative solutions that address business challenges.
• Sustain Long-Term Success: Develop strategies to ensure post-project sustainability and continued improvement.

This isn't just about ticking off tasks on a list. It's about making a significant, positive change in BECU's journey, where your contributions are valued, and your growth is continually fostered.

WHAT YOU'LL GAIN:

• Purposeful Work: Contribute to a mission-driven organization focused on empowering communities and enhancing member experiences.
• Collaborative Environment: Be part of a team that values diverse perspectives, innovation, and mutual support.
• Comprehensive Benefits: Enjoy a competitive benefits package designed to support your well-being and work-life balance.

QUALIFICATIONS:

Minimum Qualifications:

• Bachelor's degree in business administration, project management, or equivalent work or educational experience. Advanced degree preferred.
• Minimum 5 years of experience in project implementation required.
• Minimum 5 years of experience in financial institutions operations is required.

Desired Qualifications:

• Experience with the Mortgage Lending Processing highly preferred.
• Certification in Project Management or Business Process Improvement/lean preferred.
• Experience delivering business process improvement strategies preferred.

JOIN THE JOURNEY:

Ready to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributions don't just fill a role, but fuel the growth and success of BECU? This is more than a job - it's a chance to elevate your career, skills, and future, all while contributing to the robust technological landscape of BECU.

Embrace the opportunity to grow with us. Apply now, bring your expertise to the table, and let's achieve excellence together at BECU. Your journey of influence, innovation, and impactful contribution starts now. #BECU #YourGrowth #BECUJourney

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.