Director of Operations

Join us at AIT, where we believe every day presents an opportunity to make a global impact!

We're problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction.

Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver. means when you come move the world with us!

Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.

The Operations Director is responsible for establishing and executing company strategy related to domestic freight movement through an understanding of industry trends and best practices. Recruit, develop and motivate staff to provide a world class customer experience and meet or exceed client expectations. Ensure the company has the necessary tools in place to succeed and expand their business levels in multiple verticals within a sustained fashion. Work with current and prospective logistics services providers and internal teams to develop the best overall strategy. Execution of those strategies includes establishing, measuring, and managing to applicable metrics with service providers, AIT vendors and internal AIT functions to ensure timely and efficient flow of product for AIT Truckload Solutions. Strong support of external & internal AIT customers is a must.

Develop and execute the operations strategy for AIT Solutions. Manage P&L to ensure financial goals and budgets are met and develop short-term actions to address any budgetary shortfalls
• Work collaboratively with sales, key account management and other AIT's team to ensure excellent service execution and reliability
• Develop and implement customer service strategy including KPI measurement
• Accountable for the professional development of direct reports to ensure proper goal setting, training and project requirements are met.
• Provide operations teams with daily guidance & leadership as it relates to general leadership, communication, human resources, margin management, revenue opportunities and process standardization & execution.
• Continue to build rapport with clients and work to develop new opportunities and create / manage key visual tools and tracking processes. Build strong customer relationships promoting account retention
• Ensure processes and metrics are in place to ensure growth, service and profitability goals are accomplished
• Manage and communicate with AIT's operations, driving accountability while demanding value and service
• Confirm providers meet and adhere to the SLA and agreed terms of service
• Exhibit strong negotiating skills and execution in Carrier Agreements
• Ability to track performance and develop strategic processes and proactively improve efficiencies and reduce lead time lanes
• Actively support key account operation requirements and insure service execution and reliability
• Performs other duties as assigned
• Complies with all policies and standards

Education
* Bachelor's Degree in Supply Chain, Logistics, Business Management, Business Administrations, or related field (Required)

Experience
* 15+ years experience in logistics and freight forwarding (Required)
* 10-15 years experience in logistics management and and team management (Required)
* 5-7 years experience in operational Profit and Loss Statement (P&L) management of products and services (Required)

Knowledge, Skills, and Abilities
* Operational Profit and Loss Statement (P&L) management of products and services High
* Accounting & Finance Medium
* Procurement Medium
* Microsoft Office Suite Medium
* Aljex Medium
* AS400 Medium

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT's flexible business model customizes door-to-door deliveries via sea, air, ground and rail-on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT's full-service options also include customs clearance, warehouse management and white glove services.

AIT Worldwide Logistics is an Equal Opportunity Employer - M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.