Technical Product Support Representative

Is "product expert" your middle name? Marvin is seeking confident problem-solvers with strong self-management skills to join the Customer Support Group. Technical Product Support Representatives learn the Marvin Product Collections inside and out to deliver a world-class level of customer service both internally and externally.

The primary function of the Product Support Representative is to provide product assistance for our internal and external contacts. The group takes a variety of questions from mostly Dealers, Distributors, and Internal staff, including Architects, Engineers, Contractors, and Homeowners. Items addressed to Technical Support would include technical information, Pricing assistance, Structural requirements, Product limitations, and Recommendations and CAD drawings for Marvin Product Collections, which can be submitted via email, phone, or Marvin's Order System. The group works with many other departments to provide assistance, such as Inside Sales, Architectural Technical, Manufacturing & Purchasing.

Provide responses to our customers' requests for technical information, limitations, and the capabilities of our product
• Manage incoming inquiries by using available material resources and/or collaborate with product experts to advance the resolution of our customers' questions in a timely manner
• Provide product pricing, estimating, structural analysis, AutoCAD working drawings and any other special calculations as needed
• Cross-functional teamwork with product options and production abilities.
• Assist with the support and development of our channel partners and trade professionals

• Strong PC skills and ability to learn AutoCAD and MS Office applications
• Understanding of drafting concepts and knowledge of the construction industry
• Strong customer service skills, self-motivation, confidence in managing priorities and timelines, organizational skills and attention to detail

• 2-4 years related degree OR equivalent experience
• Ability to quickly learn Marvin products, systems, and processes

From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities.

For more than a century, we've been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin's quality products, including Infinity Replacement Windows and Doors, and TruStile Doors. Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first.

We take a better living approach with benefits to support you at work and beyond. From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more!

Some of our unique and most popular benefits include:

• $300 annual wellbeing account to spend on what helps you feel happy + healthy
• Better Living Day! (a paid day off to go have some fun)
• Annual profit sharing - recognizing everyone's contribution to Marvin's success
• Giving at Marvin - participate in organized volunteer opportunities
• Brighter Days Fund - financial support from your colleagues and the Marvin family during personal hardships

Join the more than 8,000 Marvin team members to experience these benefits and more. Apply today!

This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of the position. Any employment offer depends on completing a background check and drug screen to company standards.