PATIENT SERVICE COORDINATOR

COLLEGE OF OPTOMETRY CLINICS

Applicants must be authorized to work in the United States. The University will not sponsor applicants for this position for employment visas.

BASIC FUNCTION AND RESPONSIBILITY:

* To perform complex clerical work and supervise an external facility or small group of Patient Service Representatives for the College of Optometry Center for Eye Care. The position has a high volume of public contact where, due to volume and type of services being provided, there exists the potential for highly stressful and challenging encounters.

CHARACTERISTIC DUTIES:

* Subscribe to and ensure the Patient Service Representatives understand College of Optometry Vision, Values and Expectations.
* Assign work/give directions to Patient Service Representatives in order to complete work assignments in a timely and accurate manner.
* Make decisions regarding urgent scheduling, patient or staff issues in the absence of Center Manager and Director of Clinical Operations.
* Assist Center Manager in coordinating Patient Service Representatives' scheduling to meet clinic demands.
* Assist Center Manager in evaluating staff's job performance and participate in annual performance evaluations of clinic support staff.
* Counsel staff concerning work related performance problems in order to ensure that staff understand their responsibilities and to change the staff member's behavior to meet established performance standards.
* Orient and train new staff to perform standard work procedures and carry out assigned responsibilities.
* Maintain staff training manuals.
* Act as liaison between management, health care providers and support staff to ensure communication between these groups.
* Instruct and advise support staff on changes in policies, procedures or working standards.
* Assure accurate information is entered into the Compulink computer systems in order to maintain a current record of patient charges, information and schedules.
* Monitor clinic clerical operations and objectives to ensure the most effective services are being provided and recommend changes which may improve quality of service to supervisor/administration.
* Provide training to clinic staff as needed.
* Perform duties of a Patient Service Representative.
* May be required to perform other duties as assigned.

MONDAY - FRIDAY 8:00AM - 5:00PM

Associate's degree or an equivalent combination of education and experience at least 1 year of experience from which comparable knowledge and skills can be acquired is necessary

• High School diploma or equivalency is required. College work is preferred.
• Four years clerical experience including experience in a health/patient care environment or a position with related clerical and guest relations duties and skills is necessary.
• Supervisory experience and experience in a professional office preferred.
• Ability to establish and maintain effective relationships with patients, visitors, physicians, staff and other persons contacted in the course of work is necessary.
• Demonstrated computer skills are required and familiarity with particularly optometry terminology desired.
• Ability to keep pace with a high volume of patients while performing multiple, sometimes complex tasks is necessary.

Pay commensurate with education and experience.
Hiring Range: $18.50 - $26.34 per hour
Grade: GGS-008
University Title: SENIOR CLINICAL TECHNICIAN

Application materials include a cover letter and resume. Finalists will be asked to provide references at a later date.

Applicants must combine all application materials into one PDF or Microsoft Word document and upload as a resume attachment to the UMSL Job site: http://umsl.jobs.

Limit document name to 50 characters. Maximum size limit is 11MB. Do not include special characters (e.g., /, &, %, etc.). For questions about the application process, please email employment@umsl.edu. If you are experiencing technical problems, please email umpshrsupport@umsystem.edu.

We value the uniqueness of every individual and strive to ensure each person's success. Contributions from individuals with diverse backgrounds, experiences, and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research, and engagement. This commitment makes our university a better place to work, learn and innovate. In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research and engagement.

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Values Commitment

We value the uniqueness of every individual and strive to ensure each person's success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement. This commitment makes our university a better place to work, learn and innovate.

In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research, and engagement.

Equal Employment Opportunity

The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visit https://www.umsystem.edu/ums/hr/eeo or call the Director of Employee and Labor Relations at 573-882-2146.

To request ADA accommodations, please email the Office of Human Resources at umslhr@umsl.edu.