ServiceNow Administrator - ITOM/CMDB

This position may be located at any of the offices within First Interstate Bank's fourteen state footprint, including Arizona, Colorado, Idaho, Iowa, Kansas, Minnesota, Missouri, Montana, Nebraska, North Dakota, Oregon, South Dakota, Washington and Wyoming.

What's Important to You

We know your career is just one aspect of a meaningful, complex, and demanding life. That's why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.

• Generous Paid Time Off (PTO) in addition to paid federal holidays.
• Student debt employer repayment program.
• 401(k) retirement plan with a 6% match.
• The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve, and why we want YOU to be a part of it.

We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for #TeamFirstInterstate.

SUMMARY
As the IT Operations Management (ITOM) and Configuration Management Database (CMDB) Administrator, you will oversee our ServiceNow ITOM and CMDB, ensuring data accuracy, integrity, and consistency. You will possess a deep understanding of CMDB best practices and collaborate effectively with IT teams to maintain the completeness and reliability of our CMDB. You will help develop and maintain the technical design of the ServiceNow CMDB to meet the current and anticipated scope, maintain CMDB integrity, and effectively support other IT Service Management (ITSM) processes such as Event, Incident, Change, and Asset Management. Your role will be crucial in aligning our CMDB to ITSM core processes to successfully achieve organizational goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensure all Configuration Items (CIs) such as hardware, software, network, communications, and data, are actively recorded and positively managed.
• Develop, implement, and maintain configuration management processes and standards.
• Manage the Configuration Management Plan and its implementation.
• Support periodic reviews of configuration management processes and standards to ensure they align with best practices.
• Identify and implement improvements to CMDB processes and tools to enhance efficiency and effectiveness.
• Generate and present regular reports on CMDB status, metrics, and improvement initiatives to senior management.
• Ensure the accuracy and consistency of data within the CMDB.
• Configure and manage Discovery schedules.
• Configure and Manage CMDB Health Dashboard and CI Health and Hygiene Tasks.
• Integrate with third party applications to bring Asset Data into CMDB.
• Develop and implement performance metrics, KPIs, and reporting tools to monitor the effectiveness of ITOM and CMDB processes and identify areas for improvement.
• Conduct training sessions and workshops for IT teams to ensure effective adoption of ITOM and CMDB functionalities within ServiceNow.
• Stay up-to-date with the latest ServiceNow ITOM and CMDB features, updates, and industry trends to provide informed recommendations for continuous improvement.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS AND ABILITIES

• Strong communication skills, both written and oral.
• Ability to remain objective and professional in times of conflict.
• Strong analytical and problem-solving skills with attention to detail.
• Must be a self-starter; Ability to work independently or with a team.
• Ability to properly prioritize workload and remain adaptable under pressure.
• Must have strong organizational and analytical skills.
• Must possess a solid balance of technical and business knowledge.
• Must possess skill mastery and aptitude to easily take on new applications.

EDUCATION AND/OR EXPERIENCE

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience) required.
• ServiceNow certifications (e.g., Certified System Administrator, Certified Application Developer, Certified Implementation Specialist) are a plus.
• ITIL Foundation preferred.

WORK EXPERIENCE

• 4-6 years proven experience in configuration management, CMDB administration, ITOM or related IT service management roles required.
• 1-3 years experience with ITIL processes and best practices preferred.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT
The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job. In compliance with the Americans with Disabilities Act, the company provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

• Dexterity of hands/fingers to operate computer keyboard and mouse - Frequently
• Sitting - Frequently
• Standing - Occasionally
• Noise Level - Moderate
• Lifting up to 50lbs - Occasionally
• Typical Work hours - M-F (8-5)
• Regular and Predictable Attendance - Required
• Overtime - Subject to business need
• Weekends Required - Subject to business need

COMPENSATION & BENEFITS

We offer a competitive total compensation package including base salary and benefits. The anticipated pay range for this position is $78,540 to $125,730 per year (in CO & WA), $71,400 to $114,300 per year in MN and depends on a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills and experience, education, and geographic location. Additionally, this role is eligible to receive annual discretionary cash bonuses. Benefits available for this position include, but are not limited to, medical, dental, vision, short-term and long-term disability benefits and life insurance, flexible spending accounts, health savings account, employee assistance program, 401(k), Paid Time Off (new hires accrue at .088 per hours worked which equates to approximately 23 days per year inclusive of paid sick time) and up to 11 paid Federal holidays. Please note this information is provided for those hired in Minnesota, Colorado and Washington only, and this role is open to candidates outside of Minnesota, Colorado and Washington with compensation that aligns with your location. For more information regarding our benefits, please visit https://www.firstinterstatebank.com/company/about/employee-benefits.php.