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Join Egan Company's Building Automation team as a Building Automation Systems (BAS) Service Applications Engineer! The BAS Service Applications Engineer will be responsible for meeting and expanding the ongoing needs of our building automation/temperature controls service business within the Automation, Technology and Services Group.
Responsibilities
Work in conjunction with the Dispatch Center, answering Building Automation System (BAS) service calls, leveraging industry expertise to diagnose and assist in dispatch of appropriate trade(s).
Provide preliminary call support by accessing systems remotely to determine root cause of issues and dispatching resources accordingly. Determine whether issues are warranty or service related. Follow call escalation processes and procedures to engage BAS Project Managers and Applications Engineers for issues requiring programming or systems rework if determined to be warranty.
Develop and maintain BAS customer site list for installed systems and remote connectivity information.
Assist Service Account Manager and Building Automation Account Managers with promoting Preventative Maintenance (PM) and Owner Directed (O/D) contracts. Provide technical support to aide in quoting those contracts.
Support BAS 24x7x365 on call schedule as an active participant. Maintain on call server for remote connectivity to all existing and new customer sites. Provide ongoing training for service technicians for remotely accessing key accounts.
Support and maintain BAS project and service personnel schedules through use of Dispatch board. Schedule come do service appointments based on need and Technician availability after providing preliminary call support.
Proactively investigate opportunities for improved building operation, energy usage, and control system operation for existing BAS customers and assist Acct Managers in quoting and pursuing those opportunities.
Actively promote upgrades of legacy systems to currently supported platforms and assist Acct Managers in quoting those opportunities.
Leverage come do service calls to generate small project pull through work for BAS group and other Egan divisions.
Provide Engineering support to execute projects that meet small project criteria acting in Applications Engineer capacity, including assembling control submittals, providing software and graphics, supporting installing technicians, and generating as-built documentation.
Assist Service Account Manager and Service Technicians to continually evaluate PM task lists and customer PM & O/D contracts to ensure customer's ongoing maintenance needs are being met.
Provide technical support and ongoing training for BAS service personnel on installed systems
Promote all of Egan Company's offerings including: mechanical, plumbing, electrical, building automation, fire, security systems and monitoring.
Promote Egan processes and be proactive in creating more efficient ways of operation
During periods of reduced service call volume, act as an additional resource for the BAS projects team, providing engineering and software support on an as needed basis.
Requirements
- Bachelor's degree in Engineering is preferred.
Qualifications
At least 3-6 years of strong, relevant experience within:
Working knowledge of diverse control platforms and system
Ability to present to both internal and external groups
Ability to multitask in a fast paced, dynamic position
Proficient in MS Visio, Word, and Excel
Strong organizational skills to deal with large customer base
Strong communication and presentation skills for customer facing situations
Working Conditions
Performance of duties will be in the office and/or at home, customer sites, and jobsites.
Ability to stand or sit for extended periods of time.
Benefits, Perks and Pay Beyond the Industry Standard
Egan supports team members and their families with comprehensive benefits. From robust healthcare benefits and generous paid time off, to flexible working options and career growth opportunities, Egan is committed to providing a workplace that helps you thrive both personally and professionally.
- Health and Well-being: in addition to medical, dental, vision insurance options, flexible spending accounts, life insurance, short-term, or long-term disability coverage, you're offered comprehensive mental healthcare and support for you and your family
- Retirement Plan: we offer robust retirement benefits with a 401(k) plan with company matching contribution and profit sharing
- Time-Off Programs: to help you recharge you'll enjoy a generous PTO program and paid holidays
- Professional Development: we support education or career growth by offering educational assistance and regular learning and development opportunities
- Paid Parental Leave: utilize parental leave which allows for paid time off with a new child
- Rewards and Incentives: we recognize your contributions through additional rewards or compensation that may include an annual discretionary bonus, lead incentive program, and safety buck program
- Community Involvement: our "Beyond the Jobsite" program supports causes in the communities in which we live and work through regular volunteer events to connect with each other and help those in need
The benefits information listed above may not apply to union positions (benefits for union roles are governed by applicable collective bargaining agreements) nor part-time and temporary roles. View more information online about Egan's investment in benefits for you. #LI-Hybrid Salary Range: $85,000-$110,000 (subject to such factors as experience, education, and/or skill set) plus potential annual discretionary bonus.
Strong Culture Built on Values and Keeping Promises
At Egan, you'll be part of a team that shares a passion for redefining the industry by setting a new standard of customer care. Together, we'll promote teamwork, embrace innovation, act with integrity, pursue growth, and prioritize safety. You'll have the opportunity to grow and develop in a company committed to providing the growth and success you're looking for, both for yourself and for the customers you serve. You'll love being part of success shaped by the strength of our team, which is enhanced by:
- Solid history as a legacy leader in specialty contracting and system integration for over 80 years
- Private ownership and operations by employees who work in the company (not a holding company or private equity firm)
- Engaging leadership who prioritizes your safety, your development, and your impact
- A proven track record of employee retention and loyalty
- Flexible and hybrid workplace models that prioritize collaboration and customer needs
From general contractors and architects to building owners and facility engineers, Egan collaborates throughout the entire construction or project process with the shared goal of maintaining best-in-class relationships with our internal teams, customers, and business partners. At over 1,000 employees occupying our offices and work sites, we aim to ensure every project is done with quality craftsmanship, integrity, and an aggressive commitment to safety. In fact, we're proud to be recognized as one of America's Safest Companies for recurring years.
Application Instructions and Employment Practices
Egan Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, and status with regard to public assistance, protected veteran status, familial status, or other characteristic protected by law. We do not accept application materials by mail or email except as a reasonable accommodation for qualified disabled applicants. Individuals who are unable to use our online process due to a disability should email recruiting@eganco.com. Creating and maintaining a safe and drug-free working environment is important to all of us. Employment with Egan requires successful completion of a pre-employment drug screening. We also participate in E-Verify. Egan reserves the right to hire any individual without legal or financial obligation on unwanted solicitations. Any resume submitted to any employee of Egan without a prior signed search agreement will be considered unsolicited and the property of Egan. No agency emails, calls, or solicitations will be accepted without a valid agreement.
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Egan Company
life insurance, vision insurance, parental leave, paid time off, paid holidays, 401(k), retirement plan, profit sharing
Jan 28, 2025