Sr. Manager, Workforce Operations

Bring Your Amazing Self to Work

At Macy's, Inc. we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So, we respect and invest in each individual to create growth, pride, and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.

Job Overview

The Senior, Workforce Systems main focus is to improve operational functions in these systems: Centralized scheduling, Availability, Timekeeping, Reliability, Macy's Time Off, Self-Service, Store Hours, and Predictability platforms. It will also focuses on building technical tools using SQL, Access, Excel, statistical programming languages (e.g., R, Python) and visualization tools like PowerBI or Tableau to support business strategies that impact the company's workforce.

They provide leadership and engage with internal and external business partners. The role requires understanding multiple platforms, developing systemic solutions, and managing several high-priority objectives simultaneously.

Additional responsibilities includes the day to day activities of validating Scheduling, Timekeeping, Attendance, and Reliability regulations and processes, ensuring smooth operations and preparing for schedule release and timecard processing. This involves providing accurate weekly reports, analyzing large datasets using systemic tools, and offering recommendations on initiatives. The position will diagnose issues and provides recommendations to support business strategies and objectives.

The Senior Workforce Systems reports directly to the Senior Director or Director of Workforce Management Systems. We seek candidates who are ready for the challenge, eager to grow within a dynamic, results-oriented team, and are willing to perform additional duties as assigned.

What You Will Do

• Lead and oversee large, complex engagements, providing a forward-looking perspective to aid leadership in making critical decisions.
• Demonstrate proficiency in SQL, Access and Excel. Have experience with statistical programming languages (e.g., R, Python) and visualization tools like PowerBI or Tableau, or the ability to quickly learn on the job.
• Collaborate closely with enterprise partners to develop a new Workforce Management technology roadmap.
• Engage and collaborate with a variety of business partners, including Macy's Technology, Talent Acquisition, HR Technology, Compensation, Colleague Support, Legal, Labor Relations, Store Operations, Supply Chain, Product, Credit and Customer Service, Bloomingdale's, Blue Mercury, Transformation Office, Store Communication, and Product teams. Work with them on Charters and Strategies to understand their needs and develop tailored solutions.
• Collaborate with external partners such as Call Design, UKG, Industry Partners, Microsoft, Genesys, and Outsource partners regarding platform technology.
• Facilitate cross-functional training within the current team.
• Act as the primary point of contact for inquiries related to Workforce Management platforms.
• Provide support for Scheduling and Timekeeping regulations.
• Apply strategic thinking and hypothesis-based consulting to reframe complex questions into analytical problems and provide insightful solutions.

Who You Are

• Dedicated to fulfilling ideals of diversity, inclusion, and respect that Macy's aspires to achieve every day in every way.
• Candidates with a bachelor's degree or equivalent work experience in a related field are encouraged to apply.
• Ability to read, analyze, and interpret general business publications, professional journals, technical procedures, and governmental regulations; write reports, business correspondence, and manuals; effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to add, subtract, multiply, and divide all units of measure, using whole numbers, common fractions, and decimals; compute rate, ratio, and percent; draw and interpret bar graphs.
• Ability to define problems, collect data, establish facts, and draw valid conclusions; interpret an extensive variety of technical instructions in mathematical and/or diagram form; solve problems with several abstract and concrete variables.
• Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.
• Ability to work a flexible schedule based on department and company needs.

Skills You Will Need

Leadership and Strategic Vision: The ability to guide and inspire a team, drive large-scale initiatives, and provide a forward-looking perspective that assists leadership in making crucial decisions for the organization's future.

Technical Proficiency: Highly Proficient in SQL, Access, Excel, statistical programming languages (e.g., R, Python), and visualization tools (e.g., PowerBI, Tableau) with the ability to build processes and tools to be used by the WFM team supporting business strategies. It involves the ability to analyze data, identify patterns, and derive meaningful insights to inform decision-making.

Collaboration and Partnership: The capacity to work effectively with internal and external partners, actively seeking input, understanding diverse needs, and building mutually beneficial relationships to achieve common goals.

Regulatory and Process Knowledge: Understanding and supporting regulations and processes related to scheduling and timekeeping.

Communication and Negotiation: The ability to express ideas and information clearly and effectively to diverse audiences. Negotiation skills involve reaching agreements, resolving conflicts, and facilitating successful collaborations through effective communication and compromise.

What We Can Offer You

• An inclusive, challenging, and refreshingly fun work environment
• Competitive pay and benefits rooted in principles of equity
• Health and Wellness Benefits across medical, dental, vision, and additional insurance
• Retirement Savings Plan with 401k match opportunity
• Employee Assistance Program (mental health counseling and legal/financial advice)
• Short-term and long-term incentives, annual merit increase, merchandise discounts
• Resources for continuous learning, career growth, and leadership development
• 8 paid holidays
• Paid Time Off (first year prorated depending on start date)
• Tuition reimbursement program
• Colleague Resource Groups (CRGs) and give-back/volunteer opportunities
• Empowerment and autonomy to perform impactful work with tangible results

About Macy's

Now is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing, and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy's colleagues and customers.

Bring your creativity, energy, and ideas to the Macy's team - Apply Today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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