Sr UX Researcher

We are looking for a Sr. UX researcher to help guide platform and tool user experience research from early concepts to optimizing live offerings. This position will work closely with research peers and product leaders to ensure research is embedded throughout the development cycle. The ideal candidate is a problem-solver, able to multi-task, collaborate with others and is flexible/able to shift priorities and methods as needed.

The Sr UX Researcher will employ a variety of research methods to assess Gartner's customer experience.

• Implement unmod tests using platforms like UserTesting.
• Work with prototypes in Figma or like tools at various phases of development (low to high fidelity).
• Design and manage UX research efforts from the scoping stage to delivery of final insights/recommendations (screening, recruitment, guide/task development, interviewing, tool deployment, reporting, etc.).
• Conduct 1:1 qualitative interviews with users.
• Implement varies tests: A/B testing, card sorts, heuristic evaluation, usability testing, tree testing, first-click, etc.).
• Provide guidance to product leaders throughout product UX milestones.
• Deliver informative reports outlining experience friction points and recommendations.
• Experience with various UX tools (UserTesting/UserZoom, Optimal Workshop, Miro Calendly Dovetail, Figma, Fullstory, Google Analytcis, HotJar, Lookback, Maze, Treejack, Chalkmark, Mural, Usability Hub, Ethnio, Productboard, etc.).

Essential must-have skills

• 3-5 years of UX/UI experience research, unmod testing research a must (Usertesting/Userzoom, etc.).
• Demonstrated ability to rapidly craft research plans, deliverables and a schedule to meet stakeholder expectations.
• The ability to quickly identify pain points/friction in customer experience and make recommendations on changes.
• Ability to go deep into the details as warranted. Both a planner and a "doer"

#LI-NG2

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we've grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email toApplicantAccommodations@gartner.com.

By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence.

Gartner Applicant Privacy Link: https://jobs.gartner.com/applicant-privacy-policy

For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser.