Administrative Assistant Sr - Psychiatry

Position Description:

As an Administrative Assistant Sr in the Department of Psychiatry and Behioral Medicine you will perform routine and advanced administrative duties requiring considerable skill and in-depth knowledge of organizational policies and procedures under general direction.

Primary Functions

• Greet patients and visitors.
• Triage patient and provider phone calls. Resolve routine inquiries and take appropriate messages. Use discretion in information provided. Anticipate patient needs and resolve problems to ensure a positive patient experience. Employ sound judgment to ensure the best possible public relations.
• Schedule, cancel and reschedule appointments via phone, following detailed protocols, ensuring accuracy. Obtain or update existing patient registration information and referrals, as needed.
• Provide general administrative support to faculty, residents and clinical staff for the Tosa Health Center Clinic in the Department of Psychiatry and Behavioral Medicine.
• Generate reports, letters and perform audits for compliance with state-mandated requirements and enterprise standards.
• Maintain HIPAA confidentiality of department and patient data.
• Utilization of spreadsheets and electronic filing systems.
• Release medical record and patient information in accordance with MCW and HIPAA policies.
• Maintain office equipment such as changing toner, photocopier, and fax machine.

Knowledge - Skills - Abilities

Knowledge of computers, clerical procedures, customer service standards, collaboration, and information management.

Organization, time management, interpersonal, communication, and problem-solving skills.

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Preferred Schedule:



M-F core business hours

Position Requirements:

Appropriate experience may be substituted on equivalent basis

Minimum Required Education: High school diploma

Minimum Required Experience: 5 years of experience

Preferred Experience: Epic proficiency, healthcare, Microsoft 365

Why MCW?

• Outstanding Healthcare Coverage, including but not limited to Health, Vision, and Dental. Along with Flexible Spending options
• 403B Retirement Package
• Competitive Vacation and Paid Holidays offered
• Tuition Reimbursement
• Paid Parental Leave
• Pet Insurance
• On campus Fitness Facility, offering onsite classes.
• Additional discounted rates on items such as: Select cell phone plans, local fitness facilities, Milwaukee recreation and entertainment etc.

For a full list of positions see: www.mcw.edu/careers

For a brief overview of our benefits see: https://www.mcw.edu/departments/human-resources/benefits

Eastern Wisconsin is a vibrant, diverse metropolitan area. MCW is intent on attracting, developing, and retaining a diverse workforce and faculty body that reflects the community we serve. We value diversity of backgrounds, experience, thought, and perspectives to advance excellence in science and medicine. MCW is a welcoming campus community with a strong culture of collaboration, partnership, and engagement with our surrounding community. For more information, please visit our institutional website at https://www.mcw.edu/departments/office-of-diversity-and-inclusion.

MCW as an Equal Opportunity Employer and Commitment to Non-Discrimination


The Medical College of Wisconsin (MCW) is an Equal Opportunity Employer. We are committed to fostering a diverse community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to services, programs, and activities, without regard to an individual's race, color, national origin, religion, age, disability, sex, gender identity/expression, sexual orientation, marital status, pregnancy, predisposing genetic characteristic, or military status. Employees, students, applicants or other members of the MCW community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely or retaliated against based upon a protected characteristic.

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