Scheduler/Biller

Grade: G

Hire Rate: $23.05 per hour

Hourly rate after successful completion of probationary period: $24.92 per hour

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A variety of important factors are reviewed by HR when considering salary, including job duties, the applicant's education and experience, all relevant internal equity considerations, department budget, and funding source.

Summary:

The Scheduler/Biller is responsible for receiving, greeting, scheduling, and obtaining vital patient information for the Kornberg School of Dentistry.

Primarily the Receptionist/Scheduler will be responsible for serving as a first point of contact for patients both in person and over the phone. The Scheduler/Biller will interact with the patient in a friendly and welcoming environment, schedule and confirm appointments in the Axium system, and coordinate patient registration with the business office. The Scheduler/Biller will also inform patients of payments due at the time of services provided and will direct patients to the Cashier Office with a prepared Treasurers Receipt for payment.

In addition, the Scheduler/Biller will be responsible for the entire range of billing functions related to the practice. This will include manual and electronic billing, insurance verification and preauthorization, payment reconciliation, verifying patient's financial information, and follow-up on denied claims or claims requiring additional information.

Other responsibilities will include maintaining office inventory, coordinating faculty schedules with other departments, distributing incoming correspondences, managing and tracking reports for hygiene recalls, and serving as a liaison between the department and the Dental School, the University, and other external contacts. Perform other duties as assigned.

At Temple, you will find it easy to fit in while staying true to yourself. We value what makes each employee unique and strive to maintain a culture of diversity and inclusion. As an employee, you will enjoy our collaborative team-based culture that values innovation and creativity.

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Required Education & Experience:

At least 3 years of directly related experience within a dental, medical, or higher education environment including experience with medical or dental billing and working with insurance companies. An equivalent combination of education and experience may be considered.

Required Skills & Abilities:

*Must be able to work with a diverse population of students, faculty, staff, and other external contacts.

*Demonstrated knowledge of third-party billing, and insurance verifications.

*Demonstrated ability to provide excellent customer service.

*Demonstrated knowledge of financial records.

*Demonstrated experience working with patients with their financial status of their accounts.

*Must have great attention to detail and sound judgments with the ability to make independent decision.

*Must have excellent written and verbal communication skills and organizational and interpersonal skills.

*Ability to multitask and prioritize work.

Preferred:

*Bachelor's degree in a related field such as medical administration, accounting or finance.

*Previous experience with Axium.

This position requires a background check.

Temple University is committed to a policy of equal opportunity for all in every aspect of its operations, including employment, service, and educational programs. The University has pledged not to discriminate on the basis of age, color, disability, marital status, national origin or ethnic origin, race, religion, sex (including pregnancy), sexual orientation, gender identity, genetic information or veteran status.

In accordance with the City of Philadelphia's COVID-19 mandate, all Temple University students, faculty, staff, and contractors must be fully vaccinated before receiving authorization to work unless they have a medical or religious exemption approved by the University. An individual is only considered fully vaccinated two (2) weeks after receiving the 2nd shot of a primary two-dose vaccine or a single dose primary vaccine shot. Individuals who do not meet the University's vaccination or exemption requirement will be prohibited from working until proof of full vaccination, or an exemption is requested and approved. For more information, visit the University's Vaccines web page. Click here.

Compliance Statement: In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution. Employees are also expected to understand and be in compliance with applicable laws, University and employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact.

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