Lead Peer Navigator (San Diego, CA)

At Healthcare in Action, we serve patients experiencing homelessness through an innovative "street medicine" approach by contracting with Medicare and Medicaid health plans as well as hospitals and health systems.

The Lead Peer Navigator will both provide direct care as described above and mentorship and guidance to a team of up to 5 other Peer Navigators working for Healthcare in Action.

Support members who are experiencing/ are at risk of experiencing homeless with managing their own health. Assist in motivating behavioral changes in patients to improve health outcomes in members through education, peer support, and the relaying of shared experiences.

Street medicine entails using a medically equipped van to deliver medical care directly to people experiencing homelessness in locations such as parking lots, encampments, and parks.

Responsibilities include:

• Build rapport with members by communicating personal experiences with a goal of increasing the likelihood of positive behavior changes.
• Coach members to create and implement strategies that minimize risks associated with the identified common health conditions and behaviors. Connect members to appropriate programs to address barriers to care and to enhance compliance.
• Link members to local, county and state services. Follow up with members and serve as a member advocate.
• Accompany members to medical and social services appointments that fall outside of the street medicine unit.
• Introduce systems to promote self-management & self-efficacy.
• Update members' Plan of Care after every street medicine encounter. Document all required information in the care management system during phone calls with members. Complete and submit a Monthly Audit Checklist
• Schedule encounters based on member's acuity level using the Healthcare in Action electronic health record system
• Provides leadership and mentorship to Peer Navigators on the Healthcare in Action team.
• Actively support the achievement of SCAN's Vision and Goals.
• Other duties as assigned.

Qualifications and experience:

• G.E.D./High School
• 5+ years of experience with and comfort working with patients experiencing homelessness, as well as those with active mental health and substance use conditions.
• Ability to work in a dynamic, outdoors environment.
• Ability to work independently as well as part of a team
• Ability to organize effectively
• Ability to prioritize multiple and competing tasks.
• Ability to communicate effectively, including articulating one's own relevant personal experiences
• Excellent oral communication skills, as well as strong interpersonal skills.
• Maintenance of reliable transportation
• Proficiency in operating a computer, including logging into and maneuvering around multiple systems such as online timesheets (time and attendance) and call center software

Tuberculosis Screening Policy

To ensure the health and safety of our members, if you are selected for this position, your job offer with HIA will be contingent on providing proof of Tuberculosis screening upon hire or providing proof of a negative screening within the last year. If you have a disability/medical reason or sincerely held religious belief that prevents you to provide information required in this policy, HIA will initiate and engage in the interactive process to evaluate what, if any, reasonable accommodations may be available.

What's in it for you?

• Base salary range: $27.98 - $44.76 per hour
• An annual employee bonus program
• Robust Wellness Program
• Generous paid-time-off (PTO)
• 11 paid holidays per year, plus 1 additional floating holiday
• Excellent 401(k) Retirement Saving Plan with employer match.
• Robust employee recognition program
• Tuition reimbursement
• An opportunity to become part of a team that makes a difference to our members and our community every day!

At Healthcare in Action, we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

Healthcare in Action is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employee will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.

#LI-AC1