Healthcare Customer Service Representative (Remote)

Healthcare Customer Service Representative

Location: Remote (Work-from-Home)
Schedule: Day Shift, Monday - Friday EST 8:00am -4:30 pm

Job Summary:

We are seeking a dedicated and detail-oriented Customer Service Healthcare Representative to join our team. This position is open to everyone, regardless of background, and offers flexibility of working from home. The ideal candidate will have up to 3 years of experience, with a preference for those familiar with Eligibility and Benefit Verification.

Responsibilities:

• Perform eligibility and benefit verification for healthcare claims.
• Ensure accurate and timely processing of claims.
• Communicate with healthcare providers to obtain necessary information.
• Maintain up-to-date knowledge of healthcare policies and procedures.
• Resolve discrepancies and issues related to eligibility and benefits.
• Provide exceptional customer service to clients and stakeholders.
• Collaborate with team members to improve processes and workflows.
• Utilize healthcare software and tools to manage claims efficiently.
• Document all activities and communications accurately.
• Adhere to company guidelines and compliance standards.
• Participate in training sessions to stay current with industry changes.
• Contribute to team meetings and provide feedback for continuous improvement.
• Support other team members as needed to achieve departmental goals.

Qualifications:

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proficiency in healthcare software and tools such as Epic and similars.
• Attention to detail and accuracy in all tasks.
• Ability to work independently and manage time effectively.
• Commitment to providing high-quality customer service.
• Basic understanding of healthcare policies and procedures.
• Willingness to learn and adapt to new processes and technologies.
• Proactive approach to identifying and resolving issues.
• Ability to work collaboratively in a team environment.
• High level of integrity and professionalism.
• Strong work ethic and dedication to achieving goals.
• Comfortable working in a remote work-from-home setting.

Requirements

• High School Diploma or equivalent
• At least 1 year of direct experience

If you are passionate about healthcare and customer service, and you meet the qualifications listed above, we encourage you to apply. Join our team and make a difference in the healthcare industry

Salary and Other Compensation:

Applications will be accepted until February 13, 2025.

The hourly rate for this position is between $16.00 - 19.00 per hour, depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

* Medical/Dental/Vision/Life Insurance

* Paid holidays plus Paid Time Off

* 401(k) plan and contributions

* Long-term/Short-term Disability

* Paid Parental Leave

* Employee Stock Purchase Plan

Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.