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Field Service Technician II - Midwest

Boston Scientific
4100 Hamline Avenue North (Show on map)
Feb 06, 2025

Additional Location(s):US-MN-Arden Hills; US-IA-Central/Des Moines; US-IA-Davenport; US-KS-Kansas City; US-MO-Kansas City/Independence; US-MO-Springfield/Joplin; US-NE-Omaha

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit- High Performance

At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we'll help you in advancing your skills and career. Here, you'll be supported in progressing - whatever your ambitions.

About the Role:

At Boston Scientific, the Field Service Technician II is responsible for maintaining and servicing advanced medical equipment. This includes performing system installations, preventative and corrective maintenance, troubleshooting complex electronic issues, and handling equipment upgrades. The technician will interact directly with customers in hospitals, outpatient facilities, and physician's offices.

This role will require approximately 85% travel, with the technician managing a designated territory that spans Missouri, Kansas, Nebraska, and Iowa, traveling as necessary to service customers and perform required tasks.

Interested in hearing more from a Field Service Technician at Boston Scientific? Check out our video featuring Bob to learn more about the role:https://videomy.co/sh2Iydw

Your responsibilities will include:



  • Perform on-site system installation, maintenance, and repairs for medical equipment.
  • Troubleshoot complex electronic systems and replace components as needed.
  • Provide preventative and corrective maintenance, including equipment upgrades and modifications.
  • Conduct in-servicing and training for medical personnel on proper system usage and maintenance.
  • Report all field activities, including equipment issues, complaints, and feedback, into the complaint handling and business systems.
  • Handle warranty decisions, sales orders, and other administrative tasks related to equipment servicing.
  • Ensure compliance with all regulatory requirements and maintain accurate documentation for service and complaints.
  • Perform other related duties as assigned, including special projects and continuous process improvement.



Required qualifications:



  • Two-year college degree (AA) preferred, with a major in Biomedical Engineering, Electronics, or a related field (equivalent education/work experience is accepted).
  • 2+ years of field service equipment experience (preferred 2+ years in medical equipment).
  • Proficient in troubleshooting and repairing complex electronic systems and components.
  • Familiarity with standard electronic test equipment, including Digital Multi-Meters and safety analyzers.
  • Ability to work independently with minimal supervision and manage multiple service tasks effectively.
  • Ability to travel approximately 85% of the time, including at short notice for multiple-day trips.
  • Must have a vehicle for service that is five years or newer and meets company insurance requirements.
  • Clean driving record.
  • Ability to occasionally lift heavy items up to 75 lbs.



Preferred qualifications:



  • Prior Technical Field Service, Biomedical, or Military technical MOS experience.
  • Experience in Electrophysiology, Laser, Medical Imaging, or Cath Lab technical/clinical roles.
  • Strong administrative, computer networking, and equipment troubleshooting skills.
  • Experience in working within regulated environments and maintaining compliance with industry standards.



Requisition ID:599707

Minimum Salary:$53768

Maximum Salary: $91416

The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) - see www.bscbenefitsconnect.com--will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs. At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above.

Compensation for non-exempt (hourly), non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation for exempt, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most - united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do - as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn't just business, it's personal. And if you're a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve.

Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identify, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company's policies or protocols change with regard to COVID-19 vaccination.

Among other requirements, Boston Scientific maintains specificprohibited substancetest requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a prohibited substance test as a requirement. The goal of the prohibited substance testing is to increase workplace safety in compliance with the applicable law.


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