IT Project Manager

Genesis10
life insurance, 401(k)
United States, North Carolina, Charlotte
Feb 10, 2025
Genesis10 is currently seeking an IT Project Manager with our client in the financial industry located in Charlotte, NC, Plano, TX and Pennington, NJ. This is a 12 + month contract position. Responsibilities: Oversee operational readiness of processes and teams supporting the M365 infrastructure and providing Level 2 and 3 end user support Responsible to ensure that M365 applications meet specified requirements prior to turnover to Operations, to ensure effective support can be provided once an application moves to production Manage operational readiness for M365 products Partner with engineers, support teams, product managers, and project teams to drive process and facilitate readiness of operational teams supporting M365 Assist with facilitating project related discussions around operational support and documenting roles, responsibilities, and action items Coordinate operational readiness reviews with cross-functional teams and identify outstanding deliverables and next steps Work with Operations leads to escalate and communicate issues and mitigation plans to ensure application has proper operational processes in place before launch Ensure operational requirements met prior to sign off and assist with raising awareness and facilitating closure of outstanding deliverables with project teams Assess project plans for impact to operational and support teams Requirements: 5+ years of Information Technology experience within a support/operations environment 3+ years of IT experience in software/application onboarding Knowledge of the ITIL Processes with a focus on Incident and Release Management Demonstrated experience with delivering technology solutions Highly organized, particularly work prioritization Ability to manage multiple tasks simultaneously Analytical and organizational skills, including attention to detail, and ability to determine effective course of action as required Ability to interact effectively with technology partners: engineers, product managers, project managers, and support teams as needed Excellent communication and relationship management skills, both oral and written, and ability to lead meetings and capture notes and action items Action oriented, demonstrates outward ownership to drive results Ability to understand and follow organizational processes and structure Strong knowledge of M365 Office suite: Excel, Word, Teams, OneDrive, OneNote and .PPT Experience with JIRA Desired skills: Bachelor's degree Project Management experience Automation skills to reduce manual activities Proven team player who can work comfortably in a multicultural environment Proven ability to work independently, multitask and effectively work in a complex environment with a global team structure Excellent verbal and written communication skills Strong influencer, facilitator, and collaborator Detail oriented and organized Pro-active, enthusiastic, flexible, results driven with attention to detail Strong problem solving and critical thinking skills Motivation to achieve results and the ability to quickly integrate into teams Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! About Genesis10: Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: * Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years. * The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. * Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) * Behavioral Health Platform * Medical, Dental, Vision * Health Savings Account * Voluntary Hospital Indemnity (Critical Illness & Accident) * Voluntary Term Life Insurance * 401K * Sick Pay (for applicable states/municipalities) * Commuter Benefits (Dallas, NYC, SF and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.