New

Technical Support Analyst

Genesis10
18.00 23.00 Hour
life insurance, 401(k)

Feb 11, 2025
Genesis10 is hiring two first shift Tier I Support Analysts for a contract with our client in Richfield, MN. While Tier 1, these roles are targeting candidates who have phone support experience and experience creating and tracking tickets in a ticket management system, preferably ServiceNow. Shifts available: Monday through Friday 6:00 AM - 2:30 PM This role is hybrid. The first two weeks will require you onsite daily. You will move into a hybrid schedule after that with Wednesday required onsite in Richfield. Key Responsibilities: Answer in-bound calls for supported projects Create incident tickets for each call received and additional tickets as needed for defined scope activity Assist deployment field resources with troubleshooting issues Coordinate deployment field resources task work flow to ensure timely completion of all tasks within project scope Track completion of scope and receipt of required deliverables Remotely support and image retail hardware IT equipment following provided support knowledge Monitor for and handle incident/informational tickets assigned by other groups or systems Make out-bound calls as required to resolve incident tickets, working with retail store employees and other support groups Assist with testing of all knowledge, process and procedures Advanced knowledge of Microsoft Office tools Previous remote retail and deployment experience required Ability to work various shifts in 24/7/365 support operation Perform additional tasks as requested by DOC Leads and DOC Manager Compensation: Hourly W2 pay rate $18-$22 We have access to additional contract, contract-to-hire, and direct hire positions with various rate ranges. If you have the described qualifications and are interested in this exciting opportunity, apply today! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years. The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF) Remote opportunities available For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #LI-TJ1