Investigator, BSA/AML Operations

About the Team/Role

The BSA/AML Investigator is responsible for assessing AML transaction monitoring alerts, internal referrals, and performing initial investigations related to BSA/AML and/or Suspicious Activity Report ("SAR") decisioning for fraud disputes, application fraud, and account takeover referrals. This role requires the ability to disposition work items in alignment with regulatory, compliance and contractual requirements. BSA/AML Investigators are expected to adjudicate alerts and investigations with minimal oversight. BSA/AML Investigators may assist Senior Investigators, Team Leaders, and Fraud Specialists. Investigators have a solid understanding of BSA/AML regulatory requirements and may have a focus on specific workflows or WEX business lines.

How you'll make an impact

Responsible for conducting AML transaction monitoring alert reviews, initial and ongoing investigations, and reviewing data to make timely decisions on suspicious activity determinations and escalating identified risk. Ensures the accuracy and completeness of completed alert reviews and investigations.

Exercises sound judgment and decision making while adjudicating alerts and investigations of low to medium complexity. Documents reviews thoroughly and in alignment with procedures and regulatory, compliance, and contractual requirements.

Delivers work independently and in accordance with established procedures and guidelines. Refers issues to the appropriate parties through defined channels of escalation as needed.

Achieves competency of BSA/AML and fraud processes & procedures, and WEX programs and products.

Effectively manages an assigned caseload of alerts and investigations. Provides excellent service to internal and external stakeholders, recognizes what needs to be done and demonstrates flexibility and responsiveness to meet team production volumes on routine work independently.

Participates in ad hoc projects outside of normal workflows to assist with team process improvement initiatives, as needed.

Meet established Key Performance Indicators and Service Level Agreements on a constant basis.

These statements are intended to describe the general nature and level of work being performed rather than give an exhaustive list of all duties and responsibilities.

Experience you'll bring

Bachelor's degree or equivalent experience

Basic understanding of BSA/AML, Fraud, and/or OFAC regulatory requirements

Detail oriented, highly organized, ability to maintain discretion at all times with the ability to work in a team environment

Ability to manage multiple tasks simultaneously with competing priority levels and deadlines

Prior BSA/AML or fraud/claims experience

WEX product knowledge

Application experience including, but not limited to, Google Suite, Excel, V-Lookup, Salesforce