Sales Support Representative

The Sales Support Representative provides customer support by assisting with sales procedures. They help with sales-related problems, enter new orders, track orders, investigate shipping issues and manage customer accounts

Knowledgeable in processing of "on behalf of" orders, quotes
• Knowledgeable and effective when assisting dealers/distributors with entry methods and special pricing.
• Understands the customer service process, warranties and processing of field service orders.
• Knowledgeable of order the order flow process: from customer through manufacturing to shipping
• Ability to manage all types of order change requests and communicate order change costs to the customer.

• Strong communication skills (written and verbal)
• Self-motivated and self-directed, demonstrating a reliable work ethic
• Very organized and able to multi-task

• Proven work experience
• Ability to learn all aspects of Marvin products and services.
• Available to work 8am-5pm and 9am-6pm
• Excellent computer and math skills

From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities.

For more than a century, we've been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin's quality products, including Infinity Replacement Windows and Doors, and TruStile Doors. Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first.

We take a better living approach with benefits to support you at work and beyond. From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more!

Some of our unique and most popular benefits include:

• $300 annual wellbeing account to spend on what helps you feel happy + healthy
• Better Living Day! (a paid day off to go have some fun)
• Annual profit sharing - recognizing everyone's contribution to Marvin's success
• Giving at Marvin - participate in organized volunteer opportunities
• Brighter Days Fund - financial support from your colleagues and the Marvin family during personal hardships

Join the more than 8,000 Marvin team members to experience these benefits and more. Apply today!

This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of the position. Any employment offer depends on completing a background check and drug screen to company standards.