IT Support Associate

Who We Are

Kinsley Construction is a full-service construction company that is committed to doing right by our people, right by our roots and right by you. Operating throughout the Mid-Atlantic Region, we serve clients in a variety of industries. From Building, Civil and Industrial construction, we do what it takes to get the job done and done right. If you want to leave your mark, take pride in what you do each day and create something that you can show off to your family - then join ours.

Why Kinsley Construction?

• Competitive salary and benefits package; including Single and Family Medical Insurance/Dental/Vision, Short/Long Term Disability, Life Insurance, 401K Plan with company match, (9) paid holidays, and up to (20) days PTO
• Opportunities for career advancement and professional development
• A collaborative and inclusive work environment
• A company committed to safety, quality, and integrity in all projects
• The chance to be part of a respected construction company with a long history of excellence

Summary of Position

Kinsley is seeking a driven and disciplined IT Support Associate for our growing IT team in York, PA. The IT Support Associate plays a key role in providing frontline technical support to end-users. Responsible for resolving IT-related issues in a timely and efficient manner, the IT Support Associate ensures that employees face minimal disruption in their use of technological tools and platforms. The IT Support Associate will report directly to the IT Support Manager.

An ideal candidate should possess an associate or bachelor's degree in Computer Science, Information Technology, or related field is highly preferred. Previous experience in an IT support role or similar capacity with strong problem-solving and interpersonal skills is required.

Essential Functions

• Respond to user queries via phone, email, chat, or in-person.
• Use diagnostic tools and best practices to troubleshoot issue.
• Coordinate with other IT professionals to resolve complex problems.
• Install, update, and maintain software and hardware.
• Educate and guide users on IT best practices and solutions.
• Perform other related duties to support the IT Department.

Typical Responsibilities

• Incident Resolution: Address incoming technical queries, troubleshoot problems, and provide solutions to software, hardware, and network issues.
• Ticket Management: Log, categorize, and prioritize support requests in the IT service management system. Keep accurate records of all interactions and steps taken to resolve issues.
• User Training: Assist users in understanding and making the best use of IT tools and platforms by providing guidance and informal training.
• Hardware & Software Installation: Set up, configure, and maintain workstations, laptops, mobile devices, and software applications in accordance with company standards.
• Regular Maintenance: Perform routine checks and maintenance on IT equipment to prevent potential issues.
• Documentation: Create and maintain technical documentation, user guides, and FAQs to promote self-service and reduce recurring issues.
• Collaboration: Work closely with other IT teams to escalate, resolve, and prevent complex issues.
• Feedback Collection: Gather user feedback post-resolution to ensure satisfaction and identify areas for improvement.
• Stay Updated: Continuously learn about new technology trends, tools, and best practices in IT support.

Experience & Education

• Associate or bachelor's degree in computer science, Information Technology, or a related field is preferred but not essential.
• 1-2 years of experience in an IT support role or similar capacity.
• Familiarity with various operating systems (e.g., Windows, macOS, Linux) and IT service management tools.
• Strong problem-solving skills and a customer-centric approach.
• Excellent interpersonal and communication skills.
• Ability to handle multiple tasks and prioritize work in a fast-paced environment.
• Technical certifications (e.g., CompTIA A+, ITIL Foundation) are a plus.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER
FEMALES, MINORITIES, VETERANS, AND INDIVIDUALS WITH DISABILITIES ARE ENCOURAGED TO APPLY.