Regional General Manager (In-Home Sales)

The Regional General Manager will have overall responsibility for all in-market aspects of their assigned region/markets within Marvin Replacement with strong support from corporate teams. The Northwest Region covers the Seattle and Portland markets.

Manage all region day-to-day business operations with goal of growing sales and optimizing operations. Primary profit/loss accountability for region. Find opportunities for sales growth and operational efficiencies, tracking against key sales and operations performance indicators established in partnership with corporate teams. Recommend improvements when possible. Oversee organization's budget process and establish financial timelines in collaboration with corporate finance team.
• Ensure the best possible experience for customers. Represent the company as a knowledgeable, professional, and respected brand ambassador, embodying the image and values of the organization. Drive superior customer satisfaction through product installation and service via efficient job turnaround, high quality work, and timely response. Manage and defuse difficult situations, including project and customer issues, to a mutually beneficial resolution with efficiency and professionalism.
• Build and lead the market teams within region. Plan and allocate resources (sales, project managers, and installation crews) to ensure the highest level of customer satisfaction through timely and quality installation services. Set the standard and drive installation team culture comprised of positivity, efficiency, and a customer-first mentality.
• Handle warehousing storage and logistics in each assigned market. Manage the warehouse inventory and processes. Help with kitting in preparation for jobs. Assure all project materials are complete and staged for contractor pick-up. Plan ahead for resources and partner with the team to satisfy needs.
• Obtain and maintain active licenses required for installation within assigned work territory
• Ensure appropriate product training is available and implemented for skill gaps within in-house or subcontractor staff to enable compliant installation

• An entrepreneurial spirit
• Be energized by the challenge of owning all aspects of a business within a region
• Enjoy the combination of management and hands-on work and be excited about expanding the business while helping refine and implement the in-region sales and operational procedures in partnership with business operations leadership
• Knowledge and experience in the construction field, and in particular with leading projects, contractors, and salespeople, is preferred
• Have, or willing to obtain, following licenses/certifications: EPA LRRP / Lead-Safe Certification, OSHA 10 Certification
• Hands-on sales experience
• Secondary education preferred (or equivalent work experience)

• Previous management and leadership experience in home improvement, construction, or related field
• Proven experience in the skilled construction trades, especially carpentry, window replacement, framing, door installation, cabinet installation, or similar
• Experience working and problem solving directly with homeowners
• General business knowledge with passion for learning about how to maintain and grow a business
• Experience in Word, Excel, and Microsoft Outlook
• Have the ability to lift, push/pull, and carry a minimum of 40lbs, stand for at least 6 hours per day, and climb ladders, stairs, and kneel
• Have a valid driver's license with an acceptable accident and moving violation motor vehicle record on an ongoing basis
• Willingness to travel to other cities in the region
• Ability to work variable work hours, adapt to schedule changes, and accept changes in process
• Understanding of and/or willingness to learn local permitting process and procurement

From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities.

For more than a century, we've been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin's quality products, including Infinity Replacement Windows and Doors, and TruStile Doors. Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first.

We take a better living approach with benefits to support you at work and beyond. From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more!

Some of our unique and most popular benefits include:

• $300 annual wellbeing account to spend on what helps you feel happy + healthy
• Better Living Day! (a paid day off to go have some fun)
• Annual profit sharing - recognizing everyone's contribution to Marvin's success
• Giving at Marvin - participate in organized volunteer opportunities
• Brighter Days Fund - financial support from your colleagues and the Marvin family during personal hardships

Join the more than 8,000 Marvin team members to experience these benefits and more. Apply today!

This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of the position. Any employment offer depends on completing a background check and drug screen to company standards.