Front of House Associate (Napa)

JOB DESCRIPTION

POSITION: Front of House Associate

REPORTS TO: Guest and Event Services Manager

STATUS: Part-Time, Non-Exempt

JOB CLASSIFICATION: Associate I

UNION ELIGIBLE: Yes

WORK ARRANGEMENT: 100% Onsite, Varied Schedule

LOCATION: Napa, CA

SALARY RANGE: $23.33/hr - $30.55/hr

APPLICATION DEADLINE: Open Until Filled

*Blind/visually impaired strongly encouraged to apply.

Founded in San Francisco in 1902, the LightHouse's vision is a world where blind and low vision people flourish, and its mission is to promote independence, community, and equity created by and with blind and low vision people.

• Blindness Positivity: We take pride in our ability to navigate our lives as blind and low vision people.
• Disability Justice: We recognize the inherent worth of every person and commit to advancing equity and interdependency.
• Inclusion: We believe that everyone deserves the opportunity to belong and live to their full potential, encompassing their identities, backgrounds, and abilities.
• Excellence: We provide the highest-quality services and products, and we continuously learn, improve, and innovate.
• Empowerment: We encourage self-determination, independence, and autonomy.
• Compassion: We make efforts to understand one another, and we treat every person with dignity and respect.

OVERVIEW

LightHouse for the Blind and Visually Impaired is a dynamic and socially conscious Non-Profit organization committed to making a positive impact in our community. We operate several social enterprises, including our Hospitality Division in Napa. This role will execute the operation of front of house services and duties in the dining room and is a conduit for the guests and the kitchen staff. This role is customer service oriented and interacts with guests regularly.

• Validated knowledge of basic principles of food preparation, various cooking methods, and food safety regulations
• Must possess or have the ability to obtain a valid CA food handler permit
• Demonstrated basic math and counting skills
• Ability to follow directions and a willingness to ask clarifying questions
• Willingness to work flexible hours, including evenings and weekends
• Ability to communicate in written and spoken English
• Interest in learning and expanding skill set
• Compliance with dress code requirements
• Employment subject to satisfactory background check
• Valid CA Drives License
• High volume experience in any restaurant, fast-casual, or cafeteria setting
• Ability to work independently and efficiently in a fast-paced environment

• Facilitating daily operations in the dining room.
  
  * Setting Tables/Bussing Tables
  
  * Cleaning Multiple Areas Including but not limited too
  
  * Dining Tables and Chairs
  
  * Busing Station
  
  * Coffee Station
  
  * Serving Station
  
  * Assist the kitchen in plating and serving food whether it is family style, buffet, or plated meals.
  
  * Maintain a clean coffee station that is continuously stocked.
  
  * Maintain cleanliness throughout all FOH-of-House (FOH) areas, including, emptying trash, removing all trash from dining room.
  
  * Assist kitchen staff with addition tasking if needed, which could include
  
  * Cleaning surfaces
  
  * Mopping
  
  * Sweeping
  
  * Labeling and storing food
  
  * All other directives from the kitchen
  
  * Maintain cleaning and task logs
  
  * Uphold high standards for work areas and personal hygiene
  
  * Perform opening, closing, and side work duties as instructed and according to proper guidelines
  
  * Maintain excellent customer service and a positive demeanor towards guests, customers, clients, co-workers, etc.

PHYSICAL REQUIREMENTS:

• Have all tables set with all appropriate items 15 mins prior to service
• Table staged with designated amount of chairs and place settings in accordance of BEO directions of guest services.
• Clear and clean all table within 30 mins after the end of service
• Complete daily task and cleaning logs 100% of the time on each shift worked
• Comply with all sanitation and food safety guidelines 100% of the time

LightHouse is an equal opportunity employer. LightHouse policy and the law prohibit discrimination and harassment based on an individual's race, ancestry, religion or religious creed (including religious dress and grooming practices), color, age (40 and over), sex, gender, sexual orientation, gender identity or expression, genetic information, national origin (including language use restrictions), marital status, medical condition (including cancer and genetic characteristics), physical or mental disability (including HIV and AIDS), military or veteran status, pregnancy, childbirth, breastfeeding and related medical conditions, denial of Family and Medical Care leave, height and weight, or any other classification protected by federal, state, or local laws, regulations, or ordinances. Our policy and the law prohibit co-workers, third parties, supervisors, and managers from engaging in such conduct.

LightHouse personnel are employed on an at-will basis. Employment at-will means that the employment relationship may be terminated, with or without cause and with or without advance notice at any time by the employee or the Agency.

We strive to maintain a scent-free environment and a drug-free workplace. Employees are expected to behave in accordance with these objectives.

All employees at LightHouse are hired for an indefinite and unspecified duration and consequently, no employee is guaranteed employment for a specified length of time. Employment is at the mutual consent of the employee and LightHouse. Accordingly, either the employee or LightHouse can terminate the employment relationship at any time, with or without cause ("employment at will").

Please submit a cover letter and resume as Word attachments (no. PDFs please), along with the completed employment application (downloads in a Word document), to HR@lighthouse-sf.org, including the job title in the subject line.

To fill out the application, please enable editing in the document. We will not consider videos or hyperlinks to online profiles. Due to time constraints, we will only respond to complete submissions in which there is serious interest, thanks for your understanding.