ITIL Expert

We are seeking an experienced ITIL Expert to join our team. The candidate will play a crucial role in driving IT service management excellence by providing deep expertise and guidance on ITIL best practices. The successful candidate will have the ability to design, implement, and optimize ITIL processes across our organization, ensuring improved service delivery and operational efficiency.

Key Responsibilities:

Lead the design, development, and implementation of ITIL-aligned processes across IT service management (incident management, change management, problem management, service request fulfillment, etc.).
• Provide expert advice on ITIL processes, frameworks, and methodologies to senior management and teams.
• Drive continual service improvement (CSI) initiatives to enhance the effectiveness and efficiency of IT service management.
• Deliver training and workshops on ITIL processes and principles to team members and stakeholders at all levels.
• Ensure adherence to ITIL practices and policies, as well as compliance with industry standards and regulatory requirements.
• Work closely with the tools team to evaluate, recommend, and optimize IT service management tools that align with ITIL standards.
• Assist with major incident management and problem resolution, ensuring root cause analysis and prevention of recurrence.
• Collaborate with cross-functional teams, including IT operations, service desk, and project management, to ensure seamless delivery of IT services.
• Define and track key performance indicators (KPIs) and metrics to measure the effectiveness of ITIL processes.

*Position contingent upon Spring 2025 award**

Required Qualifications:

• TS/SCI with Polygraph level clearance is required.
• BA/BS and 12+ years of experience; Masters and 10+ years of experience; an additional four years of experience may be considered in lieu of degree.
• In-depth knowledge of ITIL frameworks and best practices, including service design, transition, operation, and continual service improvement.
• Strong problem-solving and analytical skills, excellent communication and presentation abilities, and the ability to drive change and influence stakeholders.
• ITIL Expert or ITIL Master certification.

Desired Attributes:

• Additional IT service management certifications (e.g., ISO 20000, COBIT, Six Sigma).
• Familiarity with ITSM tools such as ServiceNow, BMC Remedy, Cherwell, etc., is highly desirable.
• Strong leadership and mentoring abilities.
• Ability to work in a fast-paced, evolving environment.
• Strong interpersonal and negotiation skills, with the ability to interact with individuals across multiple levels of the organization.

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.